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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.3 out of 5 by 77 reviewers.
Rated 1 out of 5 by tinted film peels off When we first installed these pendants over our island I was initially disappointed that the 'bronze trim' is actually tinted plastic, but I hoped that only I noticed it. I liked the look so they stayed. They have now been up for about 2 years and I thought I saw a crack in the glass, which was odd since it's hanging in a spot that would be difficult to damage. Upon further investigation, I see that it was not cracked but the color (I have amber) is not actually tinting in the glass, but rather a colored film over clear glass. This film has begun to disintegrate giving it a 'cracked' look where the film is now missing. I am now forced to replace them. Ballards warranty does not cover items purchased 2 years ago. January 4, 2016
Rated 2 out of 5 by Love the style Loved, until I put it up. The pendant is not weighted right, so all three of my products lean one way or the other. I cannot fix it. So they just hang of kilter. December 28, 2015
Rated 5 out of 5 by Completes my beachy decor This was a great addition to my kitchen bar! I love it. October 14, 2015
Rated 5 out of 5 by The glass it what makes it These are now installed and they looked like I hoped. We bought the amber color, which seems the best to me. The seeded antique glass is the go-to feature of these, together with the shape of the dome. The rest of the build quality is adequate (well built) but not really fine. The metal is painted brown on the amber -- nothing really looks shiny or antique. If the picture looks like what you're looking for, the product won't disappoint. We also bought the Edison old style bulbs. June 7, 2015
  • 2016-01-13 T09:25:48.219-06:00
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Product:LC579-Addie Pendant
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