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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Lighting
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Addie Pendant 4.4 5 63 63
Exactly as I hoped Looked at this pendant light many times before buying it to hang over the farmer's sink installed in my new kitchen remodel. After reading all the reviews and weighing them along with my desire to try this light, I can say I am so glad I did! It is exactly what I had hoped for- beautiful, well made and gives the kitchen a great point of interest. Straight out of the box, it was a bit larger than I imagined, but its size is perfect for the space. Would definitely recommend this light to anyone considering a pedant light that would act as a show piece in the kitchen :-) July 28, 2014
Great lights I ordered 2 amber pendants to hang over my kitchen island. I was worried that these would be too large, but we have tall ceilings and a large space so they are actually perfect and much better than the smaller lights I had previously. I like the way the light looks on the ceiling through the glass. I haven't had any issues with the peeling that other reviewers mentioned. I had an electrician hang them and he said they were easy. I am transitioning our style to be somewhat more contemporary and these are a great addition. July 16, 2014
SUBSTANCIAL AND UNIQUE Love, Love, Love... SOOOO in LOVE with my new Addie pendants. We are building a new Lake Cabin and my theme is Aquamarine, grey and white with an airy beachy feel, with lots of sea glass accents in different hues of turquoise, aquamarines and greens. I originally went with the turquoise / Blue, but as others have mentioned - there is a awkward blue cast in the lighting, I was not crazy with the blue lighting that they casted and they really are more of a blue than a turquoise. I returned them for the clear and could not be more happy! I needed two to fit over a 6 foot breakfast bar and with the large size of each two is plenty. The seed glass fits right in with my Beachy theme. They are very substantial and make a bold statement and I am sure I will get tons of compliments. I did have to order two different times in order to get two that matched closely in the bubble patterns.. some have very little bubble and some have a ton of bubbles. I am ACDC when it comes to things being similar. Just be aware if you are nuts like me, you may have to order more than the amount you need to get a good match and send the reaming back. February 11, 2014
The cheap cord the light hangs from cheapens the entire product The glass pendant is very nice, however the pendants hangs from a cheap white cord. Looks primitive. The light loses overall quality due to this cord. I am returning. December 20, 2013
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Product:LC579-Addie Pendant