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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Acrylic Single Rod Hardware Set is rated
3.5 out of
Rated 5 out of
BeautifulBeautiful, well-made and easy to install. Adds the perfect amount of drama with brass but still airy.
Date published: 2017-01-27
Rated 5 out of
Love these rods!I had no problems installing these rods or the quality of the acrylic. They sat in the box for a year before I was able to put them up, and they were in perfect shape. The only issue I had was that some of the polished brass finials were not cleanly machined, so getting them on was a little bit tough, but when they needed to be removed, they had scratched the pole. The scratches can't been seen when the finial is on all of the way, but the machining could be better.
Also, thrilled they have a double rod series now, however the second rod should also be clear and not whatever metal finish you choose.
Date published: 2017-03-26
Rated 5 out of
Beautiful & well madeI purchased two rods in polished nickel and I am pleasantly surprised at the good quality of these rods. They arrived to my home quickly and in perfect condition, wrapped in cellophane. Both rods had very slight bows, but the rods leveled out straight once they were hung on the hardware and the drapes hung off of them. Another reviewer mentioned hers had dirty debris all over them that could only be removed with acrylic cleaner, but mine arrived shiny and very clean. They are a beautiful updated look for a very good price. I only wish they had larger size options.
Date published: 2017-03-08
Rated 2 out of
Great price, but several drawbacksI was impressed by the price on these sets (and that the rod, brackets and finials are sold as a set). I was eager to see them in person.
Unfortunately, there were several issues.
1. The rods were dirty and acrylic cleaner is needed to remove the sticky substance (adhesive?) that is on them. They should have been cleaned between fabrication and sale.
2. The brass finish on a few pieces of hardware was already flaked off when I opened the boxes. Knowing that it would take a while to get a replacement, I moved forward using the defective pieces.
3. One of the three rods is bowed. Sliding the bowed rod into its brackets was not easy and the rod doesn't sit in the center, support bracket.
4. The holes drilled in the ends of the rods for the finials are not all centered. You have to work a little bit to get some of the caps on.
5. The installation instructions don't say how close the outside brackets should be to the edge of the rod, so we are supposed to just guess on that one.
So, the price is fantastic, but you'll wait a while for something that might be less-than-perfect.
Photos accompanying this review were rejected.
The damask pattern of our Bingham Damask Panel is printed on 100%
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