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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Acanthus Corkboard 4.7 5 12 12
Quality piece I hung this chalkboard in my kitchen. It is a quality piece and the frame adds a little bling. Many of the reviews I read before purchasing it said the frame is more gold than silver. Mine is silver and compliments my stainless steel appliances. Based on mine, a friend bought one as well. October 8, 2014
Lovely Gold Message Board This board is sturdy, well-made and very attractive. It has a total of 4 hanging attachments and can be hung securely vertically or horizontally. The color is decidedly a muted gold, not "warm antique silver" as written in the product description overview. The product photographs portray the color accurately (which I was counting on since I needed gold). Would complement most decor. April 17, 2014
Just what I wanted. Perfect! See the picture. Wanted to get some favorite pictures out of photo albums so I could enjoy them and wanted the end project to look great. Purchased the cork board with beautiful farm and am so pleased with the end project. February 28, 2014
Chalkboard earns high marks for QUALITY! This lovely accent piece provides function along with charm to my kitchen wall. The well-made sturdy construction of this piece makes it worth the money. Chalkboard is very good quality and am very pleased overall. Piece was shipped with adequate packing with no chance for damage. The only surprise was the color of the frame. The on-line catalog description calls the frame a warm silver finish. There is no silver as suggested in the description, not even warm silver. I would call it a soft, satin-like, gold finish. Otherwise, very happy with this purchase! February 5, 2014
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Product:WC150-Acanthus Message Boards
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