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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Abby Hand Hooked Rug is rated
4.7 out of
Rated 5 out of
Vibrant and Beautiful!I have had my eye on this rug for over a year and am absolutely THRILLED with the purchase. It's a very high quality item, absolutely what I needed. Every person who walks into my house has complimented it. It is really fabulous.
The pattern and colors are even more vibrant than pictured. For a better idea of how this will look, go through the catalog. This rug is pictured in a few of the pictures in the catalog and better shows off the colors and vibrancy. I tried to attach an image of mine but unfortunately it won't load. Just a warning - it may be too bold for some.
BUT I LOVE IT.
Date published: 2013-04-05
Rated 5 out of
Absolutely gorgeous and great underfoot!I was so thrilled to come home from work and find my rugs waiting for me! I couldn't wait to unwrap them.....they are as gorgeous as the photos in the catalog and online! What life they bring to my family room and entrance way! I must confess that I did a decorator's no-no. I used the sample piece that Ballard's sent to me and bought 2 chairs for our new home. No need to worry....the colors are perfect! The rugs I received are spot on with the colors in the sample. They are also very comfy on my bare feet which is a plus. I did have to wait a little longer to receive these carpets, but I would wait all over again! Thanks Ballard for bringing us, not only, a quality product, but also, a beautiful one!
Date published: 2014-11-22
Rated 5 out of
I Love, Love, Love my new rug.This is a beautiful rug. The colors are so vibrant and are
colors that you cant find in most other area rugs. One of the things that I loved was that I was able to purchase a sample piece of the rug. I looked at lots of other online retailers but Ballard Designs was the only one who had this option and when you are spending money for something that costs more to ship you want to be able to be sure about your purchase. The rug is very soft and I am so pleased with this purchase.
Date published: 2013-04-20
Rated 5 out of
finally!i lusted over this rug the first time it was in the catalog, and before I could purchase it, it was gone. as in, forever, I thought. so when I saw it was back and had the bonus of a sale, I didn't hesitate. it is stunning. I am a sucker for paisleys and this one does not disappoint. the colors are just as they look online and in the catalog. the yellow really isn't yellow as some have said. it is that almost olive you see in the picture. even though mine is in a blue and yellow room, the paisleys make everything blend beautifully. it's a stunning keeper.
A perfect blending of traditional tribal motifs and fresh, updated color, our
Josie Rug is hand tufted of soft 100% wool in a tight, refined weave of chocolate, teal and cream. Cotton canvas backed for added durability. Use of a ...
Lots of open ground gives the classic Persian design a light, updated
feel. Hand tufted of thick 100% wool in fresh tones of caramel, spa, rust and olive and subtly abrashed to capture the color variations of a traditionally dyed ...
The Kashan Rug boasts rich hues of deep indigo, terracotta, seafoam and
cream hand tufted in a dense weave of fine 100% wool. A special herbal wash is used to give it a barefoot soft feel and subtle luster. Cotton ...