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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Abby Hand Hooked Rug 4.8 5 17 17
This is the third time I have ordered these rugs. The color and design are so perfect that I could not have done a better job if I had to design them myself. They are in my kitchen over hardwood floors. The kitchen has a Italian rustic look to it. This was the third time I ordered the same rugs. In the kitchen they tend to get more abuse and they have withstood spills and lots of grandchildren. December 21, 2013
Absolutely love these rugs I fell in love with these rugs when I first saw them a year ago. I just recently purchased them for my new hard wood floors. I was told that they would be shipped on December 24th. Instead, I arrived home and there they were a month early!!!! What a surprise. They are beautiful - vibrant and thick November 21, 2013
finally! i lusted over this rug the first time it was in the catalog, and before I could purchase it, it was gone. as in, forever, I thought. so when I saw it was back and had the bonus of a sale, I didn't hesitate. it is stunning. I am a sucker for paisleys and this one does not disappoint. the colors are just as they look online and in the catalog. the yellow really isn't yellow as some have said. it is that almost olive you see in the picture. even though mine is in a blue and yellow room, the paisleys make everything blend beautifully. it's a stunning keeper. November 9, 2013
Brings the outdoors in I am using this vibrant rug in my living room which has wide views of the Indian River Lagoon. The rug bring in the colors of the Indian River, palm trees and mangroves inside extending the vast feeling of the room. Rich, elegant and a touch of whimsey with the wonderful colors. Love it! October 20, 2013
Great Product I loved it! It is perfect for the area I selected. I think that it is a good product and will last for several years. August 28, 2013
Beautiful Rug/Happy colors Bought this rug for our family room. We have a khaki-colored sofa and cream-colored side chairs. The rug looks great and really brightens the room up. It's quite bold. Love the blue/green combination. I'm sensitive to smell, and this rug didn't have any. It also didn't shed the way some new rugs do. June 5, 2013
really nice rug! This rug is so cute. It is well made and colors are rich and pretty - a great addition to a bath room. May 17, 2013
Excellent quality and colors I purchased this rug for my den. It is so vibrant and soft and blends nicely with the rest of the room. The quality is excellent. Look forward to my recent purchase. May 4, 2013
I Love, Love, Love my new rug. This is a beautiful rug. The colors are so vibrant and are colors that you cant find in most other area rugs. One of the things that I loved was that I was able to purchase a sample piece of the rug. I looked at lots of other online retailers but Ballard Designs was the only one who had this option and when you are spending money for something that costs more to ship you want to be able to be sure about your purchase. The rug is very soft and I am so pleased with this purchase. April 20, 2013
Vibrant and Beautiful! I have had my eye on this rug for over a year and am absolutely THRILLED with the purchase. It's a very high quality item, absolutely what I needed. Every person who walks into my house has complimented it. It is really fabulous. The pattern and colors are even more vibrant than pictured. For a better idea of how this will look, go through the catalog. This rug is pictured in a few of the pictures in the catalog and better shows off the colors and vibrancy. I tried to attach an image of mine but unfortunately it won't load. Just a warning - it may be too bold for some. BUT I LOVE IT. April 5, 2013
Beautiful colors and good quality This rug is in our Cape Cod family/sun room and looks fabulous. The color scheme of the room is blue and yellow and this paisley rugs brings all the elements of the room together. It gets rave reviews from guests. i love it! April 1, 2013
beautiful rug I have been looking at this rug for a while(I love paisley) Finally bought the 5x8 for my foyer. I love it, it's exactly as pictured. I am getting ready to remodel my family room and I will get a large size to work into that design. February 23, 2013
Great Color the loom weave in this rug is outstanding. Beautifully weaved with gorgeous color and feels really great underfoot.! February 10, 2013
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Product:RT264-Abby Hand Hooked Rug
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