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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Abby Hand Hooked Rug 4.7 5 15 15
What a disappointment I have 5 of the Abigal rugs in both of my homes and have just received another after waiting 5 months for it to arrive. It is awful - the colors are off and the rug quality is much poorer than all of the previous Abigal rugs. Simply stated - my other abigal rugs are elegant and outstanding quality. This rug looks like it came from a discount store in the sale aisle. Ballard obviously switched to a new supplier and made a poor choice for sure. I am returning the current rug - simply not what I expect from Ballards as a long standing and previously happy customer. August 22, 2014
The colors are great and look like the picture I love my rug and needed to purchase an additional one but it was discontinued. January 12, 2014
This is the third time I have ordered these rugs. The color and design are so perfect that I could not have done a better job if I had to design them myself. They are in my kitchen over hardwood floors. The kitchen has a Italian rustic look to it. This was the third time I ordered the same rugs. In the kitchen they tend to get more abuse and they have withstood spills and lots of grandchildren. December 21, 2013
Absolutely love these rugs I fell in love with these rugs when I first saw them a year ago. I just recently purchased them for my new hard wood floors. I was told that they would be shipped on December 24th. Instead, I arrived home and there they were a month early!!!! What a surprise. They are beautiful - vibrant and thick November 21, 2013
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Product:RT264-Abby Hand Hooked Rug
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