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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Abbeville Large 5-Compartment Stacking Cabinet 4.1 5 8 8
Extremely disappointed Quite honestly I could have purchased a similar product from another source at a much lower price. As I was making this purchase from Ballard I anticipated the item looking much better than it actually did. Frankly it looked rather 'cheap.' September 3, 2014
Solid construction, nice piece Looks like solid wood even though description says "veneers." Very nice, solid construction. This is in my entryway "drop zone" and looks great. I did not buy the [overpriced IMO] baskets but found some elsewhere, which fit just right in the top compartments. I left the bottom level open for shoes (which my kids just kick off into the space -- baskets would never work for them). April 30, 2014
Quality issues I really like the Abbeville system and have other bits of it; however, for whatever reason Ballard seems to have a hard time making sure this particular cabinet gets delivered unharmed. We had to deal with sending this cabinet back because it arrived damaged. It is bulky, heavy and pesky to repackage. But whatever, things happen. So now finally the replacement arrived and damaged again even though the packaging seems intact. Perhaps it's just our bad luck but it is very frustrating and a hassle to deal with. March 16, 2014
Great piece of furniture! Simply said... I LOVE IT! It was packaged perfectly, no damages at all. It was exactly what I was looking for. The only thing that I could wish for would be that they would make a corner piece for this collection... that would really be nice to have when planning for expansion. January 10, 2013
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Product:MV227-Abbeville Large 5-Compartment Stacking Cabinet
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