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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Abbeville Large 5-Compartment Stacking Cabinet with Baskets 3.6 5 5 5
Baskets are very poor quality I bought multiple pieces to this collection because I loved the design. When I opened the boxes with the baskets, I was hugely disappointed. The quality is very poor and not what I would expect from Ballard Designs or something in this price range. If you are interested in this product, I would recommend not purchasing anything with the baskets. The drawers are very nice. I wish I had ordered everything with drawers only. August 12, 2012
I love that it has no feet!!! Feet are no good...you always have to worry that they smell. June 8, 2012
Love the design but the baskets were a huge disappointment I love the look of this and it fits perfectly where i want to use this but.....the baskets are incredibly thin and flimsy for the price. The thing is too large for me to try to return and I suspect that I will be on the hunt for replacement set of baskets for this in the right sizes within a year. Overall, I have to say that this was a disappointment and does not live up to the Ballard quality. December 14, 2011
Love it! I bought the 5-compartment cabinet in black for a small mudroom that leads to my back door. My family keeps their "outdoor" shoes, gloves, gardening tools and a few of my kids outdoor toys (bubbles, sand buckets) inside. It's low enough that it fits under the pegs where we hang our jackets. It holds a ton of stuff, is easy to access and makes the room so much more neat and organized. Even if you just throw the stuff in the drawers the outside appearance is neat! I recommend it for a "casual" room as it doesn't have feet and the trim is simple. I'm ordering more of the smaller units for my laundry room to store dog food and cleaning products. Great product. May 16, 2011
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Product:MV228-Abbeville Large 5-Compartment Stacking Cabinet with Baskets
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