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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 4.3 out of 5 by 12
Rated 5 out of 5 by AbbevilleFan Love the Abbeville collection
This piece fits nicely with the other Abbeville drawers and cabinets.
January 8, 2013
Rated 5 out of 5 by DIYgal Great Quality
I purchased a few pieces from this collection and I couldn't be happier. This piece came already assembled in great amount of protective packaging. The doors where already on with good quality hardware. There are brackets on the back that attach it to the other pieces. It was a snap to assemble this with the other 4 pieces I purchased. The doors open and close easily.
I spent a few months looking for something comparable. However, I couldn’t find this quality, already assembled for this great price
November 30, 2012
Rated 5 out of 5 by mom5kids Great!
I bought a number of the pieces in this line and I love all of them. I especially like the double door cabinet. The pieces all stack together easily and can be connected on the back. Very sturdy. They look great and so far, have held up well to moderate use. We've had them about two months and keep kids games, etc. in them.
November 4, 2012
Rated 3 out of 5 by Taylor1006 Not Quite Large Enough
While I know the measurements were in the description, I was surprised by how small the cabinets were. I liked the fact that I didn't have to assemble them, tho. That's why I purchase from Ballard Designs. Nothing I assemble ever turns out right. I am not a carpenter.
April 4, 2012
Rated 4 out of 5 by Quilyn Love the size and color
We purchased the double door cabinet and the 1 drawer to stack on top. It is the perfect size for a small wall, yet gives a lot of storage! I would definitely recommend to anyone. I gave it 4 stars because the drawer is slightly out of alignment and sticks out 1/16" on one side and I am very particular. However, overall a great product. We bought the white which I love. The drawer glides very easily and I have it full! Delivery was fast and merchandise well packed. A good purchase.
October 18, 2011
Rated 4 out of 5 by Gleefulshopper Great height for short wall spaces
This product is a great space saver. I use this product as a stand alone piece in my office. I have steep ceilings with only 48' of wall and could not do anything that was very high so this works well. I did not give it five stars because if I were to put it in a location with a standard ceiling height it might look odd by itself (without a base or legs).
It holds 3 ring binders nicely as the width is perfect and the shelves are adjustable.
August 31, 2011
Rated 5 out of 5 by BJ04 Storage units
The storage units I purchased are of quality material. They look great in my upstairs hallway. I purchased 4 of the door units and 2 of the bottom basket units. Now I have loads of storage in a space that was not being used. I love the units and would highly recommend them. They really do look high end!
March 16, 2011
Rated 1 out of 5 by kathy123 Very disappointed with quality
Just purchased and spent more because I thought the quality would be worth it. The doors are bowing out and the thing really looks poor. I wish I could return it, but I spent a fortune to ship it here, and it would be another
fortune to ship it back.
March 16, 2011
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