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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 4.6 out of 5 by 11
Rated 3 out of 5 by ChicagoFamily Love this, but...
We ordered this piece plus the drawer to serve as a "mini-mudroom" near our front door. This piece holds hats, gloves, etc. and is used on a daily basis. We ordered the piece in white and overall, really like it - however the baskets pulling in and out have rubbed off on the inside of the piece. Given the two were sold as a set, I was surprised to see it didn't hold up so well to daily use.
April 3, 2014
Rated 5 out of 5 by jaw2540 Just what I needed
I had been looking for this type of item for 2 years and am very pleased with the result.
November 29, 2013
Rated 4 out of 5 by VACreeper Attractive and functional product
I ordered 2 of these which fit nicely, stacked, under a table next to my recliner. I use them for storing papers and books that I refer to frequently while sitting. The shelves are very sturdy and the finish is good. They certainly met my expectations except for one minor issue. The baskets are not as sturdy and as high quality as I would like. However, I believe they will provide me years of dependable service. I highly recommend these units as a neat and attractive way to solve storage problems.
June 28, 2013
Rated 5 out of 5 by Ballardfan37 Beautiful way to organize
This is a high quality, beautifuhl piece of furniture. And it is a perfect way to organize my familiy's things. It fits perfectly in the entryway. Very happy with this purchase.
October 7, 2012
Rated 5 out of 5 by SewingSusan Just love the versatility!
Originally I purchased custom storage units in black in the five cubby style with baskets, and open book shelf. I was so pleased with the quality and style of the pieces that I have since added several more pieces. I'm using the unit for storage in a sewing room and just love the way it looks and the ease with which I can access items I have stored in it. I'm not ruling out that I might add a couple more sections in the future as my needs expand. I have purchased items from Ballard Designs before and have always been pleased with there products.
August 26, 2011
Rated 5 out of 5 by Carousl Better than hoped for...
I have to admit, I am using this item in a way that was not intended. In a time of decreasing house sizes and downsizing, it is impossible to find benches for smaller foyers. After receiving this item I found it to be of a very sturdy solid wood construction, so I felt comfortable adding feet and a cushion. It makes a lovely storage bench with room for various small items and easily holds the weight of a smaller person (I haven't tried anything else). I am very pleased with the purchase.
March 19, 2011
Rated 5 out of 5 by KDona Excellent product
I have a number of pieces in this line and love them all. It has transformed my home office. The design is wonderful - efficient and attractive. The material is substantial with little assembly required. The baskets are good quality too.
The only think I wish is that there was a touch up paint that was sold with it. The white (which I have) does tend to rub off in high friction areas and it also gets light scratches more than I would like.
March 16, 2011
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