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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Abbeville Baskets - Large is rated 3.5 out of 5 by 10.
Rated 4 out of 5 by from Good fit After lots of looking for the right size I ordered these for my wooden lockers in laundry room. They are sturdy and should hold up well. I hesitated at first for the price of 2 baskets was close to The cost of the wood to make my lockers. All looks good tho.
Date published: 2011-05-15
Rated 4 out of 5 by from Great metal framing makes carrying easier. This product is just what I need to organize my reference books and school manuals! Will be ordering another one!!!
Date published: 2012-07-02
Rated 4 out of 5 by from Good value Typically one buys because of size of the basket. These were the perfect size for my shelves--so I bought four. Good color, good style, good price. I'm happy.
Date published: 2012-08-01
Rated 3 out of 5 by from Flimsy I bought these baskets because they were suggested on the website for purchase with my entryway bench (which I also bought from Ballard, and actually love because it was so solidl). They fit into the spaces provided and look nice, but they are very flimsy and poorly made. Kept them because they fit, but would not have purchased them if I had been able to see and touch them first.
Date published: 2013-11-10
Rated 1 out of 5 by from Returning this item -- not the quality I expected I had high hopes for these baskets, which were to be used with a media console. To my chagrin, these baskets are poorly made, the rattan is loose and too pliable. I am returning all of them. The photo makes these baskets look a lot nicer than they are.
Date published: 2011-06-24
Rated 1 out of 5 by from Poor quality, falling apart I ordered the baskets in large and small, and both had broken strands when they arrived. They continued to flake and fall apart each time I pulled them off the shelf to access - they are made from a cheap and thin material. The color is not consistent in each basket, also. This item is overpriced for its quality.
Date published: 2013-06-05
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