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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Furniture
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Abbeville 2-Drawer Cabinet 4.5 5 4 4
LOVE! My Abbeville cabinets arrived today and I LOVE them! I ordered one each of the the 2-drawer and the 1-drawer style/size. I was a little worried initially because the boxes were on my doorstep when I got home, and one of the boxes had a big dent and tear in the cardboard, so I was worried the cabinet might be damaged. Fear not, Ballard did a great job of packaging the cabinets inside the boxes, so despite the box damage the cabinets were fine. Love that there is no assembly required too. I'm planning on using these as file cabinets, a standard letter-size file folder does fit standing up inside the drawers. August 21, 2013
Solid, functional furniture We bought two of these 2-drawer models, along with two of the 1-drawer models to stack together as night stands in our bedroom. They stack together nicely, as advertised. The quality for the price is very good. I was pleasantly surprised when they arrived, because I didn't have to put them together! The material is heavier and sturdier than I thought it would be. The finish looks warm, rich, and much more expensive than they actually were. We've been using them for about a month so far, and they still look brand new. The drawers go in and out smoothly. Just a word of warning: Even though they stack very nicely, don't think that you'll be able to freely move the stacked cabinets around. There are two feeble strips of metal that connect the cabinets together (on the top, back corners only# with a single screw. If you tried to pick the unit up by the top, it would break easily. My main complaint would be that the packing material is not eco-friendly at all. In fact, the styrofoam pieces #and there is A LOT of it) "shed" dozens of very small particles all over the house. It made a real mess. Pets or kids could easily get into that stuff if you're not quick about it. February 21, 2013
I went back for more! I earlier purchased the larger Abbieville drawer chest. This was an addition to that item. As before, the quality of the product is excellent. It is simple but classy. Shipping was quick and the item was very well packed. I definately, would recommend this product. January 7, 2012
This has really organized us We have limited closet space, so we bought several abbeville collection products and stacked them. There are 4 people in our family. Each of us has a drawer for keeping gloves, sunglasses, swim goggles, etc in. Make sure you measure these out before you buy. They are much smaller than the picture led me to believe. So, we ordered more stacking units after we got our first order. We are very happy with the end result. April 11, 2011
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Product:MV221-Abbeville 2-Drawer Cabinet
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