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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 4.5 out of 5 by 11
Rated 5 out of 5 by YogiMom Love This Collection
I ordered 9 Pieces from this collection to customize a storage unit for my kids bedroom. First - Everything arrived in PERFECT condition and rather quickly. The pieces are well made and sturdy and the Tuscan Brown finish I ordered was beautiful and very versatile. These pieces do need to go against a wall as the backs of the units with drawers are made of a sturdy (but unattractive) particleboard; the open units have wood backs. They are very easy to connect together on the back, although they fit together perfectly just stacked and don't move around. I am seriously considering more pieces - these look like nice furniture, not a cheap modular unit. ***Just a warning - this is not an in home delivery item and some of the pieces are VERY heavy. The boxes were left in my driveway when no one was home and it took a lot of effort to get the 5-drawer unit into the house.
February 3, 2014
Rated 5 out of 5 by DebAZ Beautifully Made!
This drawer unit is beautifully made, well constructed and sturdy. I have 3 of them stacked on top of each other. They come assembled so in 5 minutes the whole unit was put in place. I'm using it for a file cabinet. The drawers slide easily. The files don't stand up by themselves unless the drawer is full of files but other than that I have no concerns. I would definitely purchase it again. :)
September 11, 2013
Rated 5 out of 5 by galeforcewind Beautiful finish, Good quality - packaged great for shipping
Beautiful finish, Good quality - packaged great for shipping
April 25, 2013
Rated 5 out of 5 by Grannyshopper Just what I needed for my office
I have always found Ballard furniture is good quality and holds up well with alot of use. Have purchased a number of items over the years and will continue to do so in the future.
November 11, 2012
Rated 4 out of 5 by gymmom Nice quality cabinets
I bought three of these cabinets. I love them - they are just what I needed. The drawers glide in and out easily. My only negative comment is that if you open the drawer too far, the cabinet will tip forward, once it's full of stuff.
September 6, 2011
Rated 5 out of 5 by greatquality Great quality - very functional as well as attractive.
I was very impressed with the delivery time. I didn't expect to receive it so quickly - less than 10 days. When I received it, the quality was excellent. I searched for over a year for a storage cabinet that had doors on the front. This piece of furniture works perfectly and is very attractive as well. I know I will always be able to use it because of its flexibility, so it was a very good investment!
August 28, 2011
Rated 5 out of 5 by Dardy As well made as all of your furniture !!
We purchased this companion piece for our office furniture and
are totally pleased !
All of the furniture was well packaged upon receipt and looks
even more beautiful than in the catalog pictures !! Wonderfully
functional furniture---our office garners many compliments !!
June 30, 2011
Rich color and global spice with a practical, modern attitude. On the
outside, our Kowloon Cabinet looks like an 18th century antique. Inside, it has adjustable shelves, cubbies and cord management for media or linen storage. Double hinged doors open ...
The Piccola, which means "little" in Italian, offers a big look at
a petite price. Crafted entirely of pine, it's ideally sized for the boudoir, powder room or small entryway. Finely moulded and paneled, the drawer and cabinet doors open ...
Rising to a dramatic seven feet in height, our Salerno Cabinet is
based on a favorite antique from our own collection. Double French casement doors showcase dishes, linens or books and secure with vintage bar latch. Cream finish features Dark ...