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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 168 reviewers.
Rated 4 out of 5 by Automatic Tilt - great concept When I saw the automatic tilt umbrella in the catatlog, I thought 'that's what I need'. In order for me to tilt my manual umbrella, I needed to get up on my glass table and push the tilt button...dangerous standing on glass. I love that all you have to do is crank the handle a couple of turns and the umbrella tilts. Only problem I have is that is gets windy on my deck and it pushes the umbrella back to level and I also find that the handle is hard to turn. I hope this umbrella lasts cause it was expensive, more money that I really wanted to spend. July 5, 2012
Rated 5 out of 5 by Quality Piece I love the umbrella. Not only is it really good looking, its made very well too. I love the feature of the auto tilt; with my last umbrella I had to get a step stool out so I could reach the tilt control. With this one, you just keep turning the handle! July 5, 2012
Rated 5 out of 5 by Great umbrella at a good price The umbrella is exactly what we were looking for and we were very pleased with the price. It's easy to put together also which is a big plus. Arrived quickly. We did have to return the first one received as the color wasn't what we expected. The return/reorder process worked like a charm! July 2, 2012
Rated 5 out of 5 by Great shade Large enough to cover the couch and it is easy to use! June 30, 2012
Rated 5 out of 5 by Excellent product The umbrella is just as described. The auto tilt is nice. The bronze color is true and the sunbrella fabric worth the cost. June 29, 2012
Rated 5 out of 5 by A great product We love the color. It is built to last and it was so easy to assemble. The tie down is a definite plus feature. June 28, 2012
Rated 5 out of 5 by Highest quality umbrella I have the black/sand canopy stripe Sunbrella autotilt umbrella. It's fantastic! Highest quality umbrella out there with an easy-to-crank handle and feels very sturdy. Looks great too. June 25, 2012
Rated 5 out of 5 by The craftsmanship of the umbrellas I ordered is excellent Last year I bought an outdoor table set from a local merchant and the very first wind that swept across my deck bent all the arms on the umbrella. The Ballard Designs umbrella is made so well. I am so pleased with all the products I have purchased from Ballard Designs. June 25, 2012
Rated 5 out of 5 by 9' Auto Tilt Umbrella Just as promised The umbrella is perfect. The finishes are high quality and the features make it a dream to use. Shipping was prompt and the product arrived sooner than expected. June 22, 2012
Rated 5 out of 5 by Met all expectations! This has met all my expectations, and love the color azure. June 21, 2012
Rated 5 out of 5 by The ease of opening the umbrella is appreciated and the tilt feature is so easy to handle. This is a high quality and atrractive umbrella. Love everything about it. With my last umbrella I had to push up and insert a pin to hold it in place and it was difficult to do as the umbrella was heavy. With this one I just turn the crank and it lifts with such ease....I love it! June 21, 2012
Rated 5 out of 5 by This umbrella is your best choice. After much research with other companies I chose Ballard Designs for my 9' auto tilt patio umbrella and I am absolutely delighted with it. Excellant quality, ease of assembly and operation have made this another great online purchase from Ballard. June 20, 2012
Rated 5 out of 5 by Top Notch Umbrella! I am so pleased with this umbrella! I ordered a black canopy and the pricing is outstanding, considering the Sunbrella fabric. The operation is smooth and it looks great in our table on the deck. I know we will have it for many years to come. It surpasses my expectations. June 20, 2012
Rated 5 out of 5 by higher quality than any other umbrella i've bought I was very impressed when I set up the umbrella. The handle/crank felt very solid when turning; the others that I've owned were flimsy in comparison. I expect to have this umbrella for a long time. June 18, 2012
Rated 5 out of 5 by Great looking umbrella-great quality! So far our 9' auto tilt umbrella has worked out perfectly. It was easy to put together and the fabric seems to be well made, with deep pockets for the spokes of the frame to fit into and I love the fact that it's Sunbrella fabric, so it should handle the sun and weather well. I wanted a little brighter fabric, but we got the Seneca Stripe, and I couldn't be happier. The bronze pole matches our furniture well enough and the auto tilt function seems to work smoothly. I hope it is an umbrella we can enjoy for a few years as our last umbrella lasted 7 years! June 16, 2012
Rated 5 out of 5 by Wonderful Umbrella I just re-did my patio & back yard this spring & needed a new umbrella. I purchased the 9' Auto Tilt Umbrella from Ballard's in black. The umbrella is great & the fabric is thick which keeps the sun out which we needed in Arizona. The fabric is Sunbrella so I hope it does not fade during our extremely hot summers. Time will tell regarding this. I did buy an umbrella cover which I will keep on it when I am not using it just to protect it more. The umbrella was easy to put up & it is a very high quality item. I needed an umbrella with the tilt feature since the late afternoon sun in Arizona hits our patio & it is extremely hot at that time. With the tilt feature on this umbrella, it is easy to use & not like some of the other tilt umbrellas that I have had in the past where one has to press a button at the top to try to get it to tilt which was always a difficult thing to do if not impossible. With this umbrella, one just keeps turning the handle until the umbrella is fully opened & then turn it some more & the umbrella will automatically tilt. Much better than the old style with the button which was always very difficult or impossible to push in especially since it was so high up on the pole. Shortly after receiving the umbrella, I saw the cute bird finial, I knew it would be beautiful on top of the new umbrella & be the finishing touch that I wanted. I just took it out of the package, took off the finial that came with the umbrella & screwed on the new one. It is a perfect fit! The finial is very solid metal & heavy - not flimsy or cheap feeling or looking. My colors on the patio are black & a coppery brown so the bird finial was perfect with the color scheme & matched the patio furniture & pillows in the same colors. I recently purchased the wonderful koi fountain from Ballard's & have never been disappointed with the their products, the quality & their customer service. I will continue to purchase from this company & certainly recommend them to others. June 10, 2012
Rated 5 out of 5 by Quality umbrella with great looks We ordered the Canopy Stripe Brown and Sand version of this umbrella. It has transformed our backyard by adding a spot of shade, but also it now looks like a resort! Easy to set up and use. Very happy with our purchase. June 9, 2012
Rated 5 out of 5 by This is a wonderful umbrella This umbrella was better than expected. The workmanship and style is excellent. I am sure that we will enjoy this for years to come. Thank you so much for the value and quality. Additionally, any one I spoke to was friendly, courteous, and a joy to work with. Thank you for putting customer service as a priority. June 8, 2012
Rated 5 out of 5 by Beautiful & functional Putting the umbrella cover on the umbrella itself was straightforward. Once inserted into the raised island of our outdoor kitchen and opened the umbrella looked gorgeous! We really like the automatic tilt function since it only requires one hand to simply turn the crank just past full-open. Well worth the purchase. June 6, 2012
Rated 5 out of 5 by Right up there with competitor's quality and style Service good, fast delivery and excellent product. Sunbrella fabric is tops, nice choice of colors. Recomended to family member and they purchased also. May 23, 2012
Rated 5 out of 5 by I love the lavender umbrella. I have looked for a lavender umbrella for several years since I have a Victorian style home that has some lavender insets on the trim. It is the perfect color. I also ordered some of the throw pillows in the floral lavender and the lavender replacement cushions for my outdoor furniture. It is all beautiful. May 20, 2012
Rated 5 out of 5 by I LOVE LOVE LOVE this umbrella The umbrella is beautiful and very functional. the kids can tilit itwith no problem May 20, 2012
Rated 5 out of 5 by Love this product ! We purchased 5 of them and love all five ! Just waiting now for the bird fineals to top them off ! We will be featured this June in the Idaho Botanical Society's Garden Tour.... These umbrellas around our pool and outdoor barbecue area provide a festive addition to the scene !! May 12, 2012
Rated 5 out of 5 by Perfection Very easy to put together, sturdy, and beautiful. I bought the balustrade (?) umbrella stand, which functions nicely like a side table, and the black and white stripe fabric. Many compliments from the neighbors. We've had a lot of weather since and it's held up beautifully May 12, 2012
Rated 5 out of 5 by Great product and even better customer service This is a fabulous umbrella, especially for the price. We've paid almost as much for umbrellas that didn't last even one summer in our Kansas wind. The first one we received got damaged in the wind and when we called to order a replacement part they sent a whole new umbrella free of charge. That kind of customer service makes me want to try Ballard Designs first every time I shop. May 3, 2012
Rated 5 out of 5 by black and sand striped auto tilt umbrella The black and sand striped auto tilt umbrella is very beautiful and of a very high quality. It has exceeded my expectations! September 20, 2011
Rated 4 out of 5 by The umbrella is exactly as pictured and described in the catalog The umbrella we purchased is of high quality and is exactly what we expected. September 18, 2011
Rated 2 out of 5 by Love Ballard - do not love umbrella I have always loved anything ever ordered from Ballards - that is why I waited so long - all summer - for this umbrella. It is not the usual ballard quality, and I am disappointed. Would not purchase this item again. Bernadette September 18, 2011
Rated 5 out of 5 by Red my favorite color. I had to wait for my umbrella but it was worth the wait. The red color is so bright and cheery. I love it. September 16, 2011
Rated 5 out of 5 by very easy to use I ordered the 9' auto tilt umbrella in blue azure and I absolutely love it!! It was very easy to assemble and, when closed, is sturdy enough to stand up to windy conditions (it doesn't blow all over the yard.) It is beautiful, the color is just as shown, and very easy to use. Just keep turning the crank and the umbrella opens and then tilts. September 16, 2011
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Product:FO062-9\' Auto Tilt Umbrella

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