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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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9' Auto Tilt Umbrella 4.8 5 123 123
Great Design, Excellent Fabric, Good Construction We have had our umbrella for about 3 months and so far its been great. The fabric is wonderful. The pole so far appears to be solid but could have been built a built sturdier for those living in windy areas. Overall I am quite happy and I would recommend this over one from a Box store. July 23, 2011
I really love these Umbrellas I bought the pole extensions for these to use on my Bistro tables. the umbrellas are perfect. Next year I will get a couple more for my back yard. the umbrellas are an excellent weight fabric and operate so smoothly. The tilt feature is a extra benefit too. August 10, 2011
Value and quality This umbrella with tilting capacity is not only aesthetically pleasing but is a great value for the price. The color (spa blue) was true to the online representation. Overall, we are extremely pleased with this product. September 1, 2011
Looks great - just wish it came complete The umbrella looks nice - ours arrived without the finial cap for the frame, so we had to call and order another one - which will take one month. Other than that, the quality looks like it should hold up. August 11, 2011
black and sand striped auto tilt umbrella The black and sand striped auto tilt umbrella is very beautiful and of a very high quality. It has exceeded my expectations! September 20, 2011
Great umbrella! Works great once we figured out how to use the tilt feature -keep turning the crank! (someone needs to add that to the directions) Thank you to the reviewer who added this tip to their comments. August 6, 2011
Worth the price A quality product, I expect it to last many years. I ordered the taupe canopy and bronze pole, a classic look for my yard. September 16, 2011
Great purchase I was shocked at how fast it arrived and it was so easy to assemble although it takes two people to get it done. The color is perfect and just what we needed to complete our patio. Highly recommend this product. July 14, 2011
Red my favorite color. I had to wait for my umbrella but it was worth the wait. The red color is so bright and cheery. I love it. September 16, 2011
This umbrella fits our needs precisely. We are very happy with the design, construction, color and particularly the customer service. September 16, 2011
Great looking! Easy to put together! Excellent service! We love our new patio umbrella and would strongly recommend it to others. It arrived quickly and was packaged well. It was easy to assemble. It's very sturdy and operates easily. And, best of all, it looks spectacular! Couldn't be happier. June 10, 2011
The umbrella is exactly as pictured and described in the catalog The umbrella we purchased is of high quality and is exactly what we expected. September 18, 2011
Needs Instructions This umbrella is great, however insturctions need to be included from the manufacturer. Instead of depressing a button, which is there, you just keep winding the handle to tilt??? It's also very stiff. I hope it becomes easier to wind as time goes on. May 5, 2011
Love it! Love this umbrella. Colors are as depicted and look great. The quality is excellent. Very happy with this purchase and would recommend it highly! July 27, 2011
Beautiful and easy to put together This was a beautiful and well-made umbrella. It was very easy to put together and to mount. August 24, 2011
Both Returned The color was not as portrayed online. Please reimburse my credit card September 1, 2011
Exceptional quality! I was very pleased with the quality overall, durability of this frame, and the ease of use. The bronze color is beautiful; the sunbrella fabric very durable. Very happy with my purchase! June 11, 2011
love it This umbrella has already made it though some tough storms with high winds and has had no problems. It it durable, sturdy and just what we were looking for! July 4, 2011
Looks nice So far so good, no problems within the first month. August 28, 2011
This product is well worth the money I absolutely love this auto tilt umbrella. Many of our friends have complimented on the style, and the way it looks from afar. I would highly recommend this product to others. June 5, 2011
outstanding product The umbrella is an outstanding product that exactly met our needs. The color was a perfect match. We were already aware that sunbrella is an outstanding product. June 8, 2011
Great Umbrella! We bought 2 of the red/white stripe umbrella. Looks great on the deck & patio, really stands out. Love the easy crank! July 8, 2011
Beautiful & functional I bought the green to match my Ballard deck cushions and it looks lovely. Easy to raise and lower and blocks the sun over a large area. June 20, 2011
Excellent This is my first patio umbrella & we like it a lot. It is the perfect addition to my "Ballard" patio. It is sitting quietly in our garage waiting for Wisconsin's summer to arrive May 5, 2011
Great umbrella Looks nice and works great. I would recommend to others. July 31, 2011
Sturdy & Nice! This is a great patio umbrella. The tilt feature works smoothly, the umbrella is sturdy and well built and the Sunbrella fabric looks wonderful with our table & chairs. May 12, 2011
great, except how do you tilt it Sturdy, pretty, great shade coverage, nice fabric... but we can not get it to tilt. June 19, 2011
Very nice! Very nice umbrella, easy to assemble and lightweight. Highly recommend. June 26, 2011
Very nice quality product. I am very pleased with my new patio umbrella, nice fabric, easy to open, great price. June 9, 2011
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