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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 166 reviewers.
Rated 1 out of 5 by deceiving We purchased this umbrella to go with the Amalfi table. We had problems with the purchase of the table (no parts to put it together and no instructions). They sent the parts and instructions, but failed to send the umbrella insert. We had to call and have that sent as well. When we were finally able to put the table together with the umbrella, the umbrella didn't fit well into the table. Even with the inserts, it is wobbly. What really is deceiving is that in all the photos, it shows the umbrella with a base. We didn't realize that was a separate purchase. This product is over priced for the quality. The only reason I gave it a 2 is because the cover looks nice. November 2, 2015
Rated 5 out of 5 by Wonderful umbrella We needed a replacement umbrella for our outdoor dining table, and I searched around online, but liked Ballard's selection of fabric colors the best. Plus, I was really pleased with the fact that the fabric is Sunbrella. I'm hoping that it will give us many seasons of use, and stay in good shape. The tilt is a great feature, and the color of the fabric coordinates well with my existing cushions. The fabric is thick and sturdy, and it appears to be great quality. Very pleased with this purchase. October 2, 2015
Rated 5 out of 5 by PRODUCT OUTSTANDING We love our SUNBRELLA 9ft. umbrella. The color is so saturated and such a beautiful shade of blue. It simply works as it was described to and it adds such a peaceful look to our patio. We would recommend it to anyone who is in need of an umbrella. It is worth the price. July 30, 2015
Rated 5 out of 5 by Met my expectations The color Turquoise was perfect. The size is perfect. I bought an 80lb umbrella stand to put under the table. Added great stability. I love it July 20, 2015
  • 2015-11-28 T19:21:55.729-06:00
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Product:FO062-9\' Auto Tilt Umbrella

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