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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Claire 9-Arm Grande Chandelier 4.8 5 340 340
This lamp is very well constructed and looks great in my dining room I had shopped for similar lamps elsewhere, but they were not the right size or color. This lamp is perfect for my rather small dining room and adds just the right touch to the overall look. It gives off plenty of light, but not so much that it makes the room look stark (a little extra ambiance), and I like the way the light plays off the crystals. The packaging was wonderful. There was no way the lamp would be damaged during shipping (unless a truck ran over it). It arrived very quickly. Love the lamp. November 9, 2011
Beautiful, elegant small chandelier I bought the larger, six lamp Claire chandelier for my dining room. I liked it so much, that I ordered the smaller one for my entryway. It is every bit as elegant as the larger version, but scaled down for a smaller area. Very happy with my purchase! April 29, 2012
pretty petite chandelier This is a very pretty and unique small chandelier, which really looks great in my small foyer. It took a while to get here (backordered) but Ballard upgraded the shipping so it arrived as soon as possible. Great customer service, and great products! April 29, 2012
Enough bling without going overboard! I love my new chandelier! The color looks more black than bronze, but the crystals add just enough sparkle when they catch the light. It arrived so well packaged and it gave me a great idea to use the same packaging to store my old chandelier while it looks for a new home. Ballard Design is my new favorite catalog/website. I've recommended your site to several friends. Looking forward to working with you again, as I work my way thru the house doing upgrades. Ciao, G December 16, 2011
This is a beautiful chandelier. This fixture is even prettier in person. It casts a lovely light with the crystals. I also bought the ivory silk shades for it and it makes the chandelier look even better. We were SO impressed with Ballard (first time ordering). The merchandise came very quickly and this particular item was packaged so well! On a metal rack and tied down all over in a strong box. This fixture is worth every penny. I've seen the same thing elsewhere in a store for twice the price. December 3, 2011
Chandlier Arrived in timely manner and it is beautiful. Was impressed with the way it was packed from a suspended metal frame, very secure. Would recommend your products to anyone. May 16, 2012
Lovely Chandelier I have always loved this chandelier, but didn't have anywhere to put it. I had a light/fan above my bed, which quit working, so I knew what was replacing it! I called Ballard, placed my order, and it arrived a few days later. The best part was it was on sale! It looks so beautiful in my bedroom, I have high ceilings, French toile wallpaper and antique furniture. It looks Gorgeous. Makes my bedroom complete. Thank you Ballard Designs for your wonderful products. December 2, 2011
Beautiful This chandelier is just beautiful. I've been looking for a couple of years for just the right one, and I'm so glad you now carry this in silver. Just perfect! May 15, 2012
Fabulous find! I had my eye on a chandelier from another company that was $2,400!! My designer suggested the Grande Claire and it is the perfect compromise. It looks so much like the more expensive fixture but at a much better price. Our master bath has vaulted ceilings and it is gorgeous in there. March 26, 2012
Perfection This is going in my bathroom and it is the perfect size and the styling is just wonderful. I love it and highly recommend it for the bedroom, bath or other smaller space. April 30, 2012
This unique chandelier was remarkably packaged. I had viewed the chandelier in the catalogue many times but after I actually saw it in a nearby store I knew it was what I wanted in my new home. It has a unique design that reflects a certain "lightness" and the leaves and crystals added to the theme I desired. The most remarkable part was the extraordinary frame to which this delicate chandelier had been fastened. It took quite some time to remove the chandelier from the frame but not a single delicate leaf nor crystal had been bent, broken or damaged in any way. I certainly applaud whoever designed the frame. March 16, 2011
phenomenal This chandelier is one of the most beautiful I have ever owned. It has an elegant yet organic feel and is the star in our dining room. I often walk into the dining room just to look at it. It's on a dimmer and looks stunning at any light level. March 20, 2012
Beautiful! First, the packaging for shipping was so good! You outdid yourselves protecting the product for shipping. Arrived beautiful and since it was a Christmas gift that was really important. Everyone had a fit over it. The details were elegant and will be just right for the area in their home they plan to use it. I will order your products again - both as gifts and for my own home. December 28, 2011
Beautiful Chandelier This chandelier looks beautiful right out of the box. I could have purchased a similar one for a few dollars less, but I would have had to put all the crystals on myself. Saving the few dollars was not worth it to me. This comes in a frame that protects it, and everything arrives at your door in perfect condition ready to be hung, and the quality of the fixture is excellent. You get what you pay for. I would buy another chandelier from Ballards because of the quality of their merchandise, and service. July 10, 2011
6 arm chandelier I really love it. I was impressed on how well packaged it came. The electrician who hung it thought it was great and took the catalog to show his wife and brought his mother-in-law over to see it. A great product. March 18, 2012
Beautiful! I bought this for my foyer and it totally gave the entryway an elegant feel. It is even more beautiful in person! I've received so many compliments. April 9, 2012
I am thrilled with this purchase! I considered purchasing this item for over one year. Every time I received a catalog I made a mental note to place the order but never did. Finally I did so and wow, am I glad! The chandelier is well made and just perfect for my dining room. It is so nice that a friend of mine asked if I would mind if she bought the 9 arm version for her home. She did so and is as pleased as I am! November 30, 2011
beautiful addition to my daughters "vintage french" room! beautiful addition to my daughters "vintage french" room! April 29, 2012
Absolutely gorgeous! Very well packaged for shipping. No chance at all it would have gotten damaged! Just the right size for our 11 foot ceiling foyer. Sparkles and is light and airy. Love it! March 19, 2012
Grande Claire Chandelier Love the workmanship and especially the bling, all the crystals sparkle in the light. Every guest comments on how great it looks. I am very happy with everything about it. March 19, 2012
Elegant We are so pleased with our Claire Chandelier. It is a graceful ,elegant compliment to our new home. The Etruscan Gold finish blends perfectly with our other decor. March 19, 2012
Excellent buy This product is an excellent buy, particularly for the price. It looks great in my room. The color is less gold looking than the catalog, which is good for me. March 18, 2012
Understated elegance I have been searching for the perfect chandelier to dress up my dark home office. The bronze color of the Grand Claire Chandelier blends perfectly with my mahogany desk and cabinets, and the leaf design fits my garden design business. There is just enough crystal to make it dressy, but not over the top. With the 6 bulbs, now I can see! December 5, 2011
The Perfect Chandelier I had been looking for the past year for a chandelier to put in my 12'X12' dining room. I wanted a little sparkle with the right proportions for my small dining room. The local big box stores didn't have anything I liked, so I figured I might as well give the internet a try. Thank goodness for Ballard Designs, the moment I saw this chandelier, I knew it was the perfect chandelier. Delivery was fast and I helped my husband hang the chandelier, it was fairly easy. Thanks Ballard Designs, I love my chandelier. March 19, 2011
LOVE it !!! I love this light fixture!! It is the perfect size for our powder room. The finish is beautiful. Worth the wait! March 18, 2012
Petite Chandelier Wow!! What a beautiful chandelier.I have it in our dinning room and it looks just beautiful. March 18, 2012
Beautiful updated look for my dining room I have been enjoying my new chandelier for awhile now. It looks beautiful and has added an update to my traditional dining room. I am using it with shades on the lamps but think it is just as beautiful without. May change the look for the holidays by using candles alone. This is a great value as I almost ordered one from another well-known catalogue for $100. more. September 22, 2011
Not your typical chandelier I needed a change in lighting for the holidays and only the bronze was available. I think I might have liked the gold better than the bronze, but it has grown on me, compliments my decor and I've received several compliments on it. January 5, 2012
FABulous Dahling!! You will not be disappointing in this charming little chandelier. I hung it in my remodeled master bath and couldn't be more pleased. It looks just as advertised, if not better. Thanks BD! January 22, 2012
Beautiful chandelier Wonderful product. The only problem we had was with the written directions which were difficult to understand due to the misspellings and incorrect words in them. January 25, 2012
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Product:LC212-Claire Chandeliers