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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Claire 9-Arm Grande Chandelier 4.8 5 339 339
Love this Fixture This is a beautiful fixture. I hung it over my kitchen table and it changed the whole feeling in the room. A beautiful product, very well priced -- I would actually say inexpensive! It was packed well for shipping. November 7, 2012
delivery! We were so impressed with the great care taken in packing my purchase! I was concerned when placing the order. It was such a delicate chandelier, I could not imagine it arriving without something being wrong with it. To my delight it arrived standing straight up as if hanging, surrounded by a metal framed cube holding it perfectly in place. Now that it is up the complements have not stopped! thank you September 26, 2012
Beautiful Fixture! I am very happy with the chandelier. The quality is excellent and it looks wonderful in a smaller dining setting. I highly recommend it! November 16, 2012
Petite Claire Chandelier I love everything about this chandelier. It is perfect in our powder room with a high ceiling. Everyone loves it! November 15, 2012
Could not be happier... Ordered two of the Petite Claire Chandeliers to go above our island in our newly remodeled kitchen. The product is of great quality, looks beautiful and is the most complimented aspect of our new room. We will be ordering additional chandeliers for other rooms in our home that are currently under construction. The ease of ordering, accuracy of the product description and shipping time are incredible. The price was right too! September 5, 2012
Perfect Fit I spent a long time trying to find the right chandelier for my room. The fact that the chandelier is available in different sizes to fit & match in different spaces is great. The packing of the product to protect it, it is very clever. All that being said, my room now has the complete look I was hoping for. I am super happy with the product! September 14, 2012
Elegance at an affordable price This chandelier delivered everything I asked for and more. The color is perfect - an antiqued gold - and it imparts such an elegant ambiance to my dining room. It arrived in perfect condition and to date I am completely satisfied with my purchase. October 1, 2012
Love this chandelier Have it in my 2 story foyer, and it's just perfect. Put a dimmer switch on it, so I can adjust level of light. The glass gems add a bit more sparkle - just perfect!! October 4, 2012
Pretty addition to my breakfast room I've wanted this particular chandelier for years, but had no room for it in my previous house. When I moved into my current house, one of the first things I bought was this chandelier. The price cannot be beat - the chandelier looks a lot more expensive than the $299 I paid. I dressed it up with linen shades and a silk cord/chain cover from Ballard, which softened the overall look. The reason I gave it a 4-star rating instead of 5 is that the "stems" where the crystals are attached appear "glued on," which I would never have noticed without actually looking at it in person. Other than that, I'm very happy with the quality and the look of the chandelier, a perfect addition to my sunny breakfast room. October 5, 2011
Very unique I love all the Claire fixtures. I had the wall fixtures in my previous house. I just purchased the medium Claire chandelier for my kitchen and decided to get the petite one for my foyer. After visiting my sister decided she had to get one too. Very nice, good quality and packing job is amazing. Love the bronze color. July 19, 2012
Beautiful chandelier I bought this for my newly remodeled master bath. It is so much more beautiful in person than the catalog shows! I couldn't be more pleased. The installation directions were clear & easy to follow! I would recommend this for anyone!! I posted a photo of this chandelier on twitter & got so many compliments! It person people just rave about it!! Great addition to my home! June 20, 2012
Get Ready for Lots of Compliment I ordered the chandelier in the antique silver for our newly remodeled bedroom. It took me a couple weeks to decide between the finishes because they are all gorgeous. Although the bedroom furniture is "rustic pine", the chandelier was the perfect accent. The only disappointment we've experienced is that no one notices all the work we did on the room - instead the first thing out of everyone's mouth is "oh! WHERE did you get that chandelier?!" You will love this item. Excellent quality and very unique. March 18, 2012
an incredibly beautiful lighting fixture I redcorated my dining room and wanted the perfect fixture to finish it. I've never ordered a chandelier from a catalog before, but I loved the pictures of this piece and hoped it would live up to them. It not only lived up to them but exceded them. It is stunning. How it was shipped, suspended in the box, was much appreciated by my electrician. He was expecting to have to assemble the chandelier, but that was completely unnecessary. It took only minutes to hang it. I thought it might need chandelier shades for the arms, but I wouldn't use them. The light needs to reflect directly off the crystals to show how beautiful the chandelier is. October 20, 2011
Perfect in every way! This petite chandelier is the perfect size, shape and color to enhance our bedroom update...did I mention the right price as well? It was easy to install and looks so elegant. Exactly what we were looking for. We don't have high ceilings so finding a classy little light fixture that didn't hang too low was a challenge. I'm so thankful to have found it and am so happy with our purchase! May 17, 2012
Petite Claire Chandelier I purchased this Chandelier for our master bath. Perfect fit and the color was exactly as described. Easy assembly. Definitely recommend. July 25, 2012
Beautiful- just as pictured Love the chandelier. Got it for my daughters nursery and it is perfect. It is elegant and classic and will transition to an young ladies room easily. Packaged nicely- very secure. Had to adjust some of the crystals to my liking but that was easy enough. It is slighly smaller than I imagined but is perfect for the average childs room. May 25, 2012
It fits perfectly in my dining room! I love my new chandelier which I bought in the darker color. I couldn't pass up the great value along with a great new look. My old brass chandelier was making my D/R look tired; the new one brings my room back to life. The packaging was superb even though one small branch had broken off. No one can notice it so it was no big deal. I would highly recommend this chandelier to anyone. A friend bought the same one in a different color and hers looks just as great. March 19, 2012
This fixture is an elegant addition We elected to place this petite claire chandelier in our master bedroom closet. It added that additional elegance to the closet after we had in customized with special shelving, etc by one of the well known closet customizers. This is a purchase we are very satisfied with. It provides great lighting and we added a dimmer switch to provide us additional light intensity options. April 29, 2012
beautiful! this chandelier is absolutely beautiful!...the way it was packaged, on the metal frame, was perfect and ingenious...it was simple to install ourselves, and looks gorgeous in our entrance foyer...it's the first thing a visitor notices when we open our front door, and we look forward to years of compliments...thank you for a beautiful chandelier at a terrific price! May 2, 2012
This chandelier is beautifully different and has so much elegant character. This Chandelier is really beautiful. When I ordered it they told me it was on back order for 3 months I thought everyone must think the same as I did of how pretty it is in the catalog. I must tell you it was well worth the wait it is gorgeous I used this in my kitchen dining area for that certain bite of unusual and beautifully different. If this is the criterion you are looking for don't hesitate to purchase even if you have to wait. P.Wood March 18, 2012
Love it Bought this for my mom as a gift and she sent me pictures after it was mounted. Just a great classic looking wall decoration that fits a variety of room decor. It looks great on the wall and was easy to mount. I was very pleased with how fast the product was shipped and delivered too. For the quality of the product I thought the price and shipping charges very reasonable. April 13, 2012
Just perfect! I had watched this particular lighting chandelier for 3 months trying to decide on the best size for my room. The 6 Arm is just perfect. I read the reviews from others. Mine arrived perfectly packed with no problem with crystals or leaves. I LOVE IT!! May 28, 2012
Love it! I absolutely love my new chandelier. It's so unique, a real one of a kind at a great price. It came securely packaged so was not damaged in transit. The installation instructions were not very clear but I had installed light fixtures before so could figure it out without any mishaps. This one was installed in my foyer and I love it so much I'm thinking of getting a second one for my eating area March 22, 2012
Perfect Size and Price Purchased this light to go over Roman Tub-it is the perfect size for the area I needed and a very good price. July 4, 2012
Great Value, Great Look This light fixture is beautiful. I got it for my bedroom and it is perfect. July 9, 2012
Extraordinary! I've coveted these fixtures for some time and jumped on the chance to buy two when a great sale came along. The products are gorgeous, as I knew they would be. The HUGE surprise came in the extraordinary care with which they were packed for shipping. A metal frame, the perimeters of which were custom fitted to the shipping carton, interlaced with twine holding the fixture in position within the box guaranteed delivery of a beautiful - INTACT - fixture. Huge, huge kudos to the S&H guru who came up with this process. November 12, 2011
This product is sooo pretty and elegant - have 2 in our bath. We installed one in the w/c and one over the jacuzzi. When the windows were being washed this Summer (by male college students), they remarked these were the "neatest" lights they had ever seen....what a surprised look I had - didn't expect they would have noticed the lighting fixtures!! We like them so much we're going to install a ceiling one in my closet next...Thanks Ballard for having unique items at affordable prices... February 2, 2012
Wow Bought this and the three light vanity lamp for my cottage style home. I decorate in country french and these lights are so pretty. I bought the bronze to get the pop of color with the sparkle. Will get the ceiling fixture for my kitchen this summer for continuity in a small house. Handyman had no installation issues. LOVE IT! March 31, 2012
Love it! Client loves it too! This chandelier is beautiful and looks just like I thought it would, after seeing it in the catalogue and online... the proportions were consistent and the finish very consistent. We chose Antique Silver and paired it with brushed nickel accessories in a powder room. It is light, airy, unique, and provides excellent lighting. March 28, 2012
Beautiful, elegant small chandelier I bought the larger, six lamp Claire chandelier for my dining room. I liked it so much, that I ordered the smaller one for my entryway. It is every bit as elegant as the larger version, but scaled down for a smaller area. Very happy with my purchase! April 29, 2012
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Product:LC212-Claire Chandeliers