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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 173 reviewers.
Rated 5 out of 5 by Beautiful Umbrella Boxes arrived on time and intact. Umbrella was packed well and box can be saved for off season storage. The umbrella color is exactly as pictured and nice heavy weight fabric. Includes ties to tie the umbrella down when closed to eliminate wind damage, don't even have to remove the umbrella from its deck sleeve. Bought two, and glad I did. July 18, 2016
Rated 5 out of 5 by Beautiful Umbrella! I looked for a long time and through many sites to find an umbrella that was turquoise and white striped, and sturdy. I found a bunch that were nice looking but not sturdy enough to last. Then my friend asked if I had checked Ballard Designs and BOOM, there was my dream umbrella, the right color, the right size, and I got to pick the frame! I ordered it and it came within a week. It's a really strong frame and the material for the canopy being Sunbrella is a big plus! Every time I open the canopy it makes me happy. July 9, 2016
Rated 5 out of 5 by Great quality product; very pretty as well Umbrella is very attractive. Canopy was easy to attach to the frame. It was shipped promptly. I am enjoying it around my pool! July 8, 2016
Rated 5 out of 5 by So glad I bought it...you will be too!!!! Love love this umbrella....I was skeptical when it arrived, as the package was so beat up, I was sure it would be a beat up mess. But it turned out to be fine, no damage...The fabric part went right on, although it did help to have a second person to help! It looks great and is sooo nice to have a crank umbrella. I had one for years i had to stand on a chair and try to manipulate...it was awful. This works like a breeze, just crank it either way...to tilt just keep cranking past open and it starts tilting. I got it during a sale, so that really helped; but its worth the price. Just get it, you will not be sorry! June 11, 2016
  • 2016-07-23 T09:40:14.025-05:00
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Product:FO062-9\' Auto Tilt Umbrella
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