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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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9' Auto Tilt Umbrella 4.8 5 152 152
Love it! Love this umbrella. Colors are as depicted and look great. The quality is excellent. Very happy with this purchase and would recommend it highly! July 27, 2011
Great Design, Excellent Fabric, Good Construction We have had our umbrella for about 3 months and so far its been great. The fabric is wonderful. The pole so far appears to be solid but could have been built a built sturdier for those living in windy areas. Overall I am quite happy and I would recommend this over one from a Box store. July 23, 2011
Great purchase I was shocked at how fast it arrived and it was so easy to assemble although it takes two people to get it done. The color is perfect and just what we needed to complete our patio. Highly recommend this product. July 14, 2011
THIS IS A BEAUTIFUL UMBRELLA! This is a beautiful umbrella. The post appears to be very sturdy also. I will say that I lost some tree branches during a recent store and my umbrella is still standing. I must admit that I also like the fact that I can order just the post. In past years, my umbrella posts have not weathered the storms and I am left with many umbrella covers and only broken posts! Hurray for you Ballard Design!!!! July 13, 2011
Great Umbrella! We bought 2 of the red/white stripe umbrella. Looks great on the deck & patio, really stands out. Love the easy crank! July 8, 2011
Great Umbrella Love this umbrella so much I bought a second for my deck! Got the Brass Sunbrella fabric which is nice and thick but dries out quickly. Pole is very sturdy. I saw the same exact treasure garden set in a local patio furniture store for 3X the price. Excellent value! Love the Auto Tilt feature to block the sun. July 6, 2011
love it This umbrella has already made it though some tough storms with high winds and has had no problems. It it durable, sturdy and just what we were looking for! July 4, 2011
Great umbrella! This is a wonderful umbrella. The autotilt feature is great! It said it was backordered until August when I ordered in June, but ended up coming at the end of June! I bought the Canvas Azure umbrella to go with the Marcella Dijon cushions I bought earlier in the year (see my review on those -- they are great!). Thank you Ballard Designs for making my back yard look so great!!! July 2, 2011
Great umbrella hardware, Less great canopy color I absolutely love the umbrella hardware. It's a lovely neutral color (champagne), and mechanically works very well. So easy for me to raise and lower by myself. (I'm a senior, and not too strong.) The canopy itself is of fine quality (Sunbrella). I ordered "Sand" because I was looking for a white umbrella, which is, for some reason, very hard to find these days. The background color on my floral patio chair cushions is white. And the trim on the house and the Victorian latticework in the garden is white. Sand looked white in the catalog, but it has a distinctly yellow cast to it when the sun is shining on it. I'm keeping them (I ordered two) but I hope white will be offered in the future. If it is, I will certainly order replacement canopies. Sunbrella makes a white fabric. I believe it's called "Vellum." Still, if any of the other colors work for you, or even Sand, I highly recommend this umbrella because of its excellent quality and very good price. Especially on sale!!! June 30, 2011
Very nice! Very nice umbrella, easy to assemble and lightweight. Highly recommend. June 26, 2011
Beautiful & functional I bought the green to match my Ballard deck cushions and it looks lovely. Easy to raise and lower and blocks the sun over a large area. June 20, 2011
great, except how do you tilt it Sturdy, pretty, great shade coverage, nice fabric... but we can not get it to tilt. June 19, 2011
Awesome umbrella! We've had this umbrella for about a month... it was easy to assemble, and the crank works well. Once at the top a few more cranks and it tilts, it's easy and doesn't feel strained. The color choice of the umbrella is what sold us... we got azul, it's slightly more medium blue and not as dark as online photos. Would definitely recommend this umbrella to a friend. June 19, 2011
Great quality and price. I purchased the black and cream striped umbrella. This combination is extremely hard to find. Also, when I was pricing umbrellas, umbrellas were so costly if they were not a solid color. Looks beautiful on my patio. Highly recommend. June 17, 2011
great product. easy to install sunbrella makes the best umbrella fabric. this umbrella is big and gorgeous and we are loving it! June 15, 2011
Great service and product as usual from Ballard! Assembly is a 2-person job unless you are more handy than I, but it was easy. It was up and going in 20 minutes, and is just as great the last one. Only reason we replaced it was we allowed it to come loose from its stand and a huge windstorm blew it over our wall, and bent it more than I wanted to fool with. Thanks again for a great product and speedy service. The sale price was fab! June 13, 2011
Exceptional quality! I was very pleased with the quality overall, durability of this frame, and the ease of use. The bronze color is beautiful; the sunbrella fabric very durable. Very happy with my purchase! June 11, 2011
Great looking! Easy to put together! Excellent service! We love our new patio umbrella and would strongly recommend it to others. It arrived quickly and was packaged well. It was easy to assemble. It's very sturdy and operates easily. And, best of all, it looks spectacular! Couldn't be happier. June 10, 2011
Very nice quality product. I am very pleased with my new patio umbrella, nice fabric, easy to open, great price. June 9, 2011
Great product, high shipping Ordered two for our outdoor living space and love them. They are taking the full-sun exposure (all day) quite well and haven't faded like the less expensive ones I've bought in the past. My only complaint re: this purchase is the shipping fees. Ballard treats them as 'furniture' and charges it as a % which is rather steep for a narrow cardboard box. June 9, 2011
The crank to tilt feature is wonderful I first saw this type umbrella at my parents' house in Florida and have wanted one ever since. In order to tilt my old umbrella, I had to balance on a chair and glass table to release the canopy. Getting it back to straight was even more difficult. With my new umbrella, the tilt feature is as easy as raising the umbrella -- just keep turning a few more cranks and it tilts automatically. To get it back to upright, reverse crank. No strain, no balancing act. It's absolutely wonderful! Highly recommended! June 9, 2011
outstanding product The umbrella is an outstanding product that exactly met our needs. The color was a perfect match. We were already aware that sunbrella is an outstanding product. June 8, 2011
This product is well worth the money I absolutely love this auto tilt umbrella. Many of our friends have complimented on the style, and the way it looks from afar. I would highly recommend this product to others. June 5, 2011
Lovely My umbrellas are beautiful (black and cream stripe). The fabric is a bit thin for sumbrella. I wish they were made in the USA.:( I love them regardless. I will watch for items you offer made in the USA. Thanks Cindy May 12, 2011
Sturdy & Nice! This is a great patio umbrella. The tilt feature works smoothly, the umbrella is sturdy and well built and the Sunbrella fabric looks wonderful with our table & chairs. May 12, 2011
Needs Instructions This umbrella is great, however insturctions need to be included from the manufacturer. Instead of depressing a button, which is there, you just keep winding the handle to tilt??? It's also very stiff. I hope it becomes easier to wind as time goes on. May 5, 2011
can take the wind This is our second auto tilt umbrella. We liked the first one so much we ordered another. It is a quality product that can handle the wind in our area. May 5, 2011
Excellent This is my first patio umbrella & we like it a lot. It is the perfect addition to my "Ballard" patio. It is sitting quietly in our garage waiting for Wisconsin's summer to arrive May 5, 2011
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Product:FO062-9\' Auto Tilt Umbrella

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