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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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9' Auto Tilt Umbrella 4.8 5 151 151
This is a wonderful umbrella This umbrella was better than expected. The workmanship and style is excellent. I am sure that we will enjoy this for years to come. Thank you so much for the value and quality. Additionally, any one I spoke to was friendly, courteous, and a joy to work with. Thank you for putting customer service as a priority. June 8, 2012
Beautiful & functional Putting the umbrella cover on the umbrella itself was straightforward. Once inserted into the raised island of our outdoor kitchen and opened the umbrella looked gorgeous! We really like the automatic tilt function since it only requires one hand to simply turn the crank just past full-open. Well worth the purchase. June 6, 2012
Right up there with competitor's quality and style Service good, fast delivery and excellent product. Sunbrella fabric is tops, nice choice of colors. Recomended to family member and they purchased also. May 23, 2012
I love the lavender umbrella. I have looked for a lavender umbrella for several years since I have a Victorian style home that has some lavender insets on the trim. It is the perfect color. I also ordered some of the throw pillows in the floral lavender and the lavender replacement cushions for my outdoor furniture. It is all beautiful. May 20, 2012
I LOVE LOVE LOVE this umbrella The umbrella is beautiful and very functional. the kids can tilit itwith no problem May 20, 2012
Love this product ! We purchased 5 of them and love all five ! Just waiting now for the bird fineals to top them off ! We will be featured this June in the Idaho Botanical Society's Garden Tour.... These umbrellas around our pool and outdoor barbecue area provide a festive addition to the scene !! May 12, 2012
Perfection Very easy to put together, sturdy, and beautiful. I bought the balustrade (?) umbrella stand, which functions nicely like a side table, and the black and white stripe fabric. Many compliments from the neighbors. We've had a lot of weather since and it's held up beautifully May 12, 2012
Great product and even better customer service This is a fabulous umbrella, especially for the price. We've paid almost as much for umbrellas that didn't last even one summer in our Kansas wind. The first one we received got damaged in the wind and when we called to order a replacement part they sent a whole new umbrella free of charge. That kind of customer service makes me want to try Ballard Designs first every time I shop. May 3, 2012
black and sand striped auto tilt umbrella The black and sand striped auto tilt umbrella is very beautiful and of a very high quality. It has exceeded my expectations! September 20, 2011
The umbrella is exactly as pictured and described in the catalog The umbrella we purchased is of high quality and is exactly what we expected. September 18, 2011
Love Ballard - do not love umbrella I have always loved anything ever ordered from Ballards - that is why I waited so long - all summer - for this umbrella. It is not the usual ballard quality, and I am disappointed. Would not purchase this item again. Bernadette September 18, 2011
Red my favorite color. I had to wait for my umbrella but it was worth the wait. The red color is so bright and cheery. I love it. September 16, 2011
very easy to use I ordered the 9' auto tilt umbrella in blue azure and I absolutely love it!! It was very easy to assemble and, when closed, is sturdy enough to stand up to windy conditions (it doesn't blow all over the yard.) It is beautiful, the color is just as shown, and very easy to use. Just keep turning the crank and the umbrella opens and then tilts. September 16, 2011
Worth the price A quality product, I expect it to last many years. I ordered the taupe canopy and bronze pole, a classic look for my yard. September 16, 2011
This umbrella fits our needs precisely. We are very happy with the design, construction, color and particularly the customer service. September 16, 2011
Love looking at it, even from inside Got this as a striped market umbrella for our newly pavered pool deck and must say, it really sets the area off - especially with the bird finial. Was concerned about opening it for its size but were encouraged to order reading other reviews - agree with them, so easy to crank to open and tilt. Materials seem the best and know we'll enjoy for many years. September 15, 2011
This is a great product. I am a very pickey person about things that I buy, especially on line. I have been looking for an umbrella for a good while. I wanted Sunbrella fabric, good construction, a great price and would look great on my deck. I was delighted when I got my umbrella and opened it. This tilt umbrella met and exceeded my expections. September 12, 2011
Both Returned The color was not as portrayed online. Please reimburse my credit card September 1, 2011
Value and quality This umbrella with tilting capacity is not only aesthetically pleasing but is a great value for the price. The color (spa blue) was true to the online representation. Overall, we are extremely pleased with this product. September 1, 2011
Looks nice So far so good, no problems within the first month. August 28, 2011
Beautiful and easy to put together This was a beautiful and well-made umbrella. It was very easy to put together and to mount. August 24, 2011
Perfect summer shade - so many design choices!! Umbrella was easy to put together. Have received several compliments on my garden area; especially on the umbrella. With so many fabric choices I was able to create a comfortable area for my Table. Added an outdoor rug - when the umbrella is tilted it really makes the area. (Note: I have a sever back problem; yet this umbrella is very easy to open, tilt and close. Just love it! Highly recommended. Not my first Umbrella, but it will be my benchmark.) August 13, 2011
Looks great - just wish it came complete The umbrella looks nice - ours arrived without the finial cap for the frame, so we had to call and order another one - which will take one month. Other than that, the quality looks like it should hold up. August 11, 2011
I really love these Umbrellas I bought the pole extensions for these to use on my Bistro tables. the umbrellas are perfect. Next year I will get a couple more for my back yard. the umbrellas are an excellent weight fabric and operate so smoothly. The tilt feature is a extra benefit too. August 10, 2011
Striped Umbrella Beautiful Addition to Patio Love our new 9' umbrella in the black and white stripe fabric. I bought it to go along with the cushions I ordered from you last year that is on our patio furniture and it all looks so beautiful together. We've had lots of wonderful compliments! August 8, 2011
Great umbrella! Works great once we figured out how to use the tilt feature -keep turning the crank! (someone needs to add that to the directions) Thank you to the reviewer who added this tip to their comments. August 6, 2011
Great value and quality Instructions were a little sketchy...left out how to tilt the umbrella, but we figured it out. (Need to keep turning the crank) Otherwise we're entirely happy with our new umbrella! August 4, 2011
Good Value for quality product We ordered this product over other brands because of the Sunbrella fabric. The fabric color is a good match for our cushions and I look forward to the color lasting for years to come! July 31, 2011
Great umbrella Looks nice and works great. I would recommend to others. July 31, 2011
Love it! Love this umbrella. Colors are as depicted and look great. The quality is excellent. Very happy with this purchase and would recommend it highly! July 27, 2011
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Product:FO062-9\' Auto Tilt Umbrella
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