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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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9' Auto Tilt Umbrella 4.8 5 141 141
Top Notch Umbrella! I am so pleased with this umbrella! I ordered a black canopy and the pricing is outstanding, considering the Sunbrella fabric. The operation is smooth and it looks great in our table on the deck. I know we will have it for many years to come. It surpasses my expectations. June 20, 2012
Lovely products, very happy. I purchased 2 of the Black and Sand striped patio umbrellas and 8 of the matching cushions. They are lovely and are a wonderful addition to the pool area of our condominium complex. Everyone in our complex has been happy with the purchase - and that isn't an easy thing to do in a complex with 44 residences! Thanks for the items and the dependable service November 2, 2012
Love looking at it, even from inside Got this as a striped market umbrella for our newly pavered pool deck and must say, it really sets the area off - especially with the bird finial. Was concerned about opening it for its size but were encouraged to order reading other reviews - agree with them, so easy to crank to open and tilt. Materials seem the best and know we'll enjoy for many years. September 15, 2011
Great product and even better customer service This is a fabulous umbrella, especially for the price. We've paid almost as much for umbrellas that didn't last even one summer in our Kansas wind. The first one we received got damaged in the wind and when we called to order a replacement part they sent a whole new umbrella free of charge. That kind of customer service makes me want to try Ballard Designs first every time I shop. May 3, 2012
Worth the price I bought two of these umbrellas and will likely purchase one or two more. They look terrific and seem durable. I've only had them for a few weeks but they've seen some really tough weather already and are holding up beautifully. They were very easy to assemble too. July 6, 2014
Beautiful Ballard's I love the quality. Mechanism to open/close works beautifully. Easy and flawless assembly. July 8, 2014
Tricky to tilt Tilt mechanism a bit stiff, it was hard to get the right angle, but very secure. Well made and nice material July 7, 2014
Sturdy, Easy to Assemble and Use and Beautiful Umbrella This umbrella with crank is just the right size to provide shade and is beautiful. It comes in two easy pieces and canopy goes on with out any problems. The crank opens the umbrella to it's full upright position and simply continue to crank it and it will tilt with ease. Reverse the crank and it goes back to straight up and down position and then lowers. Worth every penny. We chose the red Sunbrella canopy and are really happy with the quality. June 30, 2014
9' auto tilt striped umbrella and stand Absolutely love this product. I purchased the striped umbrella to compliment the colors I have on my water view deck. The heavy umbrella stand is the perfect weight to hold the umbrella, especially if an unexpected thunderstorm on the river comes up. July 2, 2014
I love the auto tilt It was worth the wait! I see why this umbrella is so popular, easy auto tilt is perfect. July 1, 2014
Stunning, Stunning, Stunning!! Bought three red umbrellas. Two 9 ft. and one 11ft. Shades tables and chairs and benches completely. Also purchased three bird finials that make it so unique. Put umbrella into hole, open slightly and insert the rods. Very easy to do. We keep these closed when not in use as we have lots of oak trees. We have had California Sunbrellas in the past, and they stood up for over 20 years, changing color scheme after 15 years. Problem was they never folded up tightly, and wired ribs got bent. Great fabric, but too heavy to store and keep closed. These are so much lighter, and ribs are made stronger. We buy high end on everything, as you save in the long run. Will purchase red replacement cushions later, as the pacific blue looks great with the red. June 11, 2014
The product is exactly as advertised. The product arrived quickly and was exactly as I had imagined. It took a few minutes to put together. No problem!! It looks great and the tilt is easy and perfect!! June 27, 2014
Buy this umbrella! The 9' Auto Tilt Umbrella is by far the best umbrella I have ever purchased. The quality is outstanding. Sunbrella fabric is first rate. The auto tilt feature is incredible as well. All you have to do is keep cranking the handle. The umbrella gently tilts right over. Couldn't be easier. June 18, 2014
The umbrella is a perfect size although it is only 9', it casts a rather large shadow. The only difficult issue is you have to be careful when allowing the poles to align, the canopy section is quite heavy and you have to watch your fingers as the pole slides into the hole. June 18, 2014
Great Purchase Lovely, shipped promptly and constructed well. Yet to be determined how it will hold up in the Texas heat but I hope well. June 15, 2014
Perfect umbrella I did extensive research online and this umbrella did indeed prove to be the best. It works perfectly and the spa blue with bronze pole and base is beautiful with our stone patio. I really like that you can order a canopy replacement and it does go easily on the frame. June 10, 2014
Beautiful and functional but you need strong help to put it together. I almost returned this lovely umbrella until my sons showed up to help put the 3 piece umbrella together. That's right. The canopy was not attached and it takes many hands to hold and insert the tabs at the same time. No easier directions were attached. The write-up did not explain this issue. So buy this beautiful umbrella if you have help. June 7, 2014
Great quality and price. I purchased the black and cream striped umbrella. This combination is extremely hard to find. Also, when I was pricing umbrellas, umbrellas were so costly if they were not a solid color. Looks beautiful on my patio. Highly recommend. June 17, 2011
Quality product The umbrella is great quality at a reasonable price. June 4, 2014
Good umbrella but make sure you buy a base! This umbrella does NOT include a base, which was not clear in the description. The description notes that you can buy a 30 lb weight, but says nothing about the base. Oops! The frame and fabric arrived, but to my disappointment, there was no way to stand it up. Despite that, I'm very happy with the umbrella - looks like it will last a long time and is very sturdy. May 25, 2014
The BEST Market umbrella available! I love this umbrella. Sturdy, great color and fabulous base. Bought the extra 30 pound weight (have a child who loves to knock things over). Simply outstanding. Doesn't bed in the wind, has not fallen over, constructed well. The BEST feature is the crank and tilt. Makes tilting the umbrella uber easy. Love!! April 20, 2014
Very Nice! I was looking for a designer look for my patio and I purchased 3 Sunbrella Canvas White umbrella's. I was very pleased with the look and the quaility! A bit of work putting them select the color/pattern in the fabric and the pole color, so worth the little bit of time and effort involved. I am very pleased with how they look and function! Thank you...Ballard! March 28, 2014
The crank to tilt feature is wonderful I first saw this type umbrella at my parents' house in Florida and have wanted one ever since. In order to tilt my old umbrella, I had to balance on a chair and glass table to release the canopy. Getting it back to straight was even more difficult. With my new umbrella, the tilt feature is as easy as raising the umbrella -- just keep turning a few more cranks and it tilts automatically. To get it back to upright, reverse crank. No strain, no balancing act. It's absolutely wonderful! Highly recommended! June 9, 2011
Lovely My umbrellas are beautiful (black and cream stripe). The fabric is a bit thin for sumbrella. I wish they were made in the USA.:( I love them regardless. I will watch for items you offer made in the USA. Thanks Cindy May 12, 2011
Great umbrella hardware, Less great canopy color I absolutely love the umbrella hardware. It's a lovely neutral color (champagne), and mechanically works very well. So easy for me to raise and lower by myself. (I'm a senior, and not too strong.) The canopy itself is of fine quality (Sunbrella). I ordered "Sand" because I was looking for a white umbrella, which is, for some reason, very hard to find these days. The background color on my floral patio chair cushions is white. And the trim on the house and the Victorian latticework in the garden is white. Sand looked white in the catalog, but it has a distinctly yellow cast to it when the sun is shining on it. I'm keeping them (I ordered two) but I hope white will be offered in the future. If it is, I will certainly order replacement canopies. Sunbrella makes a white fabric. I believe it's called "Vellum." Still, if any of the other colors work for you, or even Sand, I highly recommend this umbrella because of its excellent quality and very good price. Especially on sale!!! June 30, 2011
I'm very pleased with this purchase! I did my homework on this (as I always do) and scouted around major chains for quality umbrellas. I wanted quality fabric AND quality framing/hardware. Couldn't find the high quality I require, so I gave Ballard's a shot when I saw it was running a sale on umbrellas. Very pleased. I'm one tough customer and these umbrellas (I bought two) are exactly what I wanted and I'm sure I'll have them for many years. August 5, 2012
Really bright red We purchased this umbrella to replace one recently purchased from another online vendor (that one was orange!). At least Ballard has got the color right! This is a RED umbrella. Unit works OK too. Tilt is a nice feature. August 2, 2012
Awesome features This umbrella is wonderful. Love the automatic tilt just by cranking. August 9, 2012
Striped Umbrella Beautiful Addition to Patio Love our new 9' umbrella in the black and white stripe fabric. I bought it to go along with the cushions I ordered from you last year that is on our patio furniture and it all looks so beautiful together. We've had lots of wonderful compliments! August 8, 2011
Great value and quality Instructions were a little sketchy...left out how to tilt the umbrella, but we figured it out. (Need to keep turning the crank) Otherwise we're entirely happy with our new umbrella! August 4, 2011
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Product:FO062-9\' Auto Tilt Umbrella