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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 176 reviewers.
Rated 5 out of 5 by Beautiful, Sturdy Umbrella here! I paired the turquoise with the black pole. It is lovely. The umbrella canopy is a lovely color and the material seems like it will hold up well. I hope to be using this in the next few weeks down at the New Jersey shore! July 12, 2013
Rated 5 out of 5 by Great construction, good fabric. The umbrella is just as advertised. The pole is heavy duty bronze color and the fabric is excellent Sunbrella. The mechanism works easily to raise and lower the umbrella. I also purchased a pineapple finial for the top of the umbrella. It adds a nice touch. The umbrella is a beautiful addition to my deck and I expect it will last several years. I would recommend this to anyone seeking a good quality patio umbrella. July 5, 2013
Rated 4 out of 5 by Canvas White Canopy/Bronze Frame This is a quality umbrella and very reasonably priced in comparison to other 9ft. Sunbrella canopies/aluminum frames. I have been searching for a white umbrella and was excited to order this. However, upon receiving this item, it is more of an off-white/ivory color. Unfortunately, I will be returning this item...very pleased with the BRING HOME BALLAD return policy though (item cost AND shipping costs are refunded). June 24, 2013
Rated 5 out of 5 by lovely umbrella, very easy to use We love this umbrella! it really is easy to use, even my 6 yr old says its really easy to put up & down, the handle turns very smoothly. The stripe we ordered is lovely, we have received many compliments. June 21, 2013
Rated 5 out of 5 by I love the auto tilt function. This is a very nice umbrella. Auto tilt is so easy to use. June 2, 2013
Rated 5 out of 5 by this product has a great color combination my umbrella arrived safely and shortly thereafter i installed on my patio. works grear and looks great. i love the color combination against the rich green that comes with spring. thank you. May 25, 2013
Rated 5 out of 5 by Gorgeous umbrella This umbrella looks amazing! Love it! It was really easy to open and close the fabric is good quality. May 23, 2013
Rated 5 out of 5 by BEAUTIFUL umbrella! Ordered the 9ft delay azure, auto tilt and it just arrived! Absolutely stunning. MUCH better quality than other umbrellas I considered and saw in person at other stores (was second guessing myself-price wise and quality). The pole is bronze and that quality is great also...can't wait for the umbrella stand to arrive (back ordered), so that I can use it ASAP. It will look great on my patio this summer. Ballard quality never disappoints. April 27, 2013
Rated 5 out of 5 by I love this umbrella !! High-quality, easy to assemble and use, looks great ! April 14, 2013
Rated 5 out of 5 by Very smooth operation from straight to tilt. Since the umbrella has the unique feature of being able to tilt by simply continuing to crank and the use of Sunbrella fabric we purchased 3 of them. Our area gets some gusts of wind on occasion, so we also ordered the extra 30lb. weight which was extremely easy to add - just screw it onto the bottom. Although they haven't received a lot of use yet, I am hopeful that they will stay nice for several years. April 7, 2013
Rated 5 out of 5 by Lovely products, very happy. I purchased 2 of the Black and Sand striped patio umbrellas and 8 of the matching cushions. They are lovely and are a wonderful addition to the pool area of our condominium complex. Everyone in our complex has been happy with the purchase - and that isn't an easy thing to do in a complex with 44 residences! Thanks for the items and the dependable service November 2, 2012
Rated 5 out of 5 by Quality and color of the product are fabulous !! Let me first just say that I absolutely LOVE Ballard Designs!! Everything i order from you is perfect for my home and has created a warm and inviting environment. When I am entertaining, my friends will invariably ask ...."where did you find that" and my answer is always "Ballard's"!! The umbrella looks fabulous on my deck overlooking the that great spa has the WOW factor, thanks ! :) October 7, 2012
Rated 4 out of 5 by LOOKS ok Due to the late arrival of the umbrella I have chosen to store it without a full inspection, ie the color is good the correct pole was rec'd therefor based on my past experience with products purchased from Ballard I felt it was safe to wait until next spring to make sure all was satisfactory. Also, I was supposed to receive two rug samples with this shipment. I will check for them now and respond accordingly. October 6, 2012
Rated 5 out of 5 by I love this umbrella! I got the red umbrella at the beginning of summer and use it every day. It's on a very sunny and hot deck and has not faded at all. The tilt feature is a bonus. Very simple to use. September 14, 2012
Rated 5 out of 5 by Just as Good as the Pricey Ones I compared these to more expensive umbrellas in the exclusive catalogues. I couldn't see the difference so I bought this one. I was not disappointed. Nice quality, easy to assemble, the cranking mechanism works great. I've only had it a couple of months so I can't report on how long it will last, but it all looks good to me. August 30, 2012
Rated 4 out of 5 by Good Quality - you won't be disappointed arrived as expected, well made, good quality, operates smoothly. thanks ippolito family!!! August 25, 2012
Rated 5 out of 5 by It is beautiful. I love it. It is beautiful. The quality is excellent. I will buy it again. August 19, 2012
Rated 5 out of 5 by This umbrella was exactly as shown in the catalog and we are very happy we ordered it. It's great! Easy to assemble! We are very happy to have it. August 11, 2012
Rated 5 out of 5 by Awesome features This umbrella is wonderful. Love the automatic tilt just by cranking. August 9, 2012
Rated 5 out of 5 by I'm very pleased with this purchase! I did my homework on this (as I always do) and scouted around major chains for quality umbrellas. I wanted quality fabric AND quality framing/hardware. Couldn't find the high quality I require, so I gave Ballard's a shot when I saw it was running a sale on umbrellas. Very pleased. I'm one tough customer and these umbrellas (I bought two) are exactly what I wanted and I'm sure I'll have them for many years. August 5, 2012
Rated 4 out of 5 by Nice So far seems good quality. Only one month old, though. August 4, 2012
Rated 4 out of 5 by Really bright red We purchased this umbrella to replace one recently purchased from another online vendor (that one was orange!). At least Ballard has got the color right! This is a RED umbrella. Unit works OK too. Tilt is a nice feature. August 2, 2012
Rated 5 out of 5 by Terrific product; very pleased with quality. Compared prices and quality features with several other catalog companies because I was a little nervous to purchase something like this without being able to see it in person. Nice crank system and sunbrella fabric. It's only been a couple of weeks, but so far I am very pleased with the overall quality of this product. August 2, 2012
Rated 5 out of 5 by great product...excellent value ! I am very pleased with my 9' tilt umbrella purchase. Not only was the price the most competitive but the product itself exceeded my expectations. In addition, the umbrella arrived earlier than anticipated (just in time for our July 4th patio party)! Thank You Ballard Designs ! August 1, 2012
Rated 5 out of 5 by Very happy with this purchase. After purchasing the 9 foot umbrella and being very happy with the quality, I purchased an 11 foot umbrella. Both are great additions to my pool area. July 27, 2012
Rated 5 out of 5 by Umbrella lives up to it's claims! We couldn't be more pleased with the tilt umbrella; The quality of construction, beauty & durability of fabric, ease of operation, and reasonable price. It even stands up to the strong afternoon breezes July 21, 2012
Rated 5 out of 5 by Terrific tilt Sunbrella fabric umbrella! Loved the 9' bronze tilt Sunbrella umbrella! Color is just perfect (Spa Blue is a rich, yet soft color) and it looks just right. Great pricing, too. Thanks Ballard! July 20, 2012
Rated 5 out of 5 by Quality Product, Great Value The umbrella is attractive, sturdy and resistant to major winds. We chose a deep blue color to provide extra shade and are very pleased with it. The bronze pole is the perfect shade to blend with the color of our patio set. The tilt mechanism works very well and we recommend this product without reservations. July 20, 2012
Rated 5 out of 5 by Great durable umbrella This umbrella is very usable and durable. The open, close and tilt functions are smooth. This umbrella actually blew off our deck in a tornado-like wind storm, landed about 50 feet away and did not break! In fact, there was hardly a scratch. I was very impressed and glad I bought it as I had been considering such an item for several years. July 20, 2012
Rated 5 out of 5 by Functional and great looking Beautiful fabric and color. Easy to operate and set up. The tilt function makes it easy to place anywhere. We added the bird finial and it is an elegant addition to our outdoor space. July 19, 2012
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Product:FO062-9\' Auto Tilt Umbrella

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