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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 168 reviewers.
Rated 5 out of 5 by PRODUCT OUTSTANDING We love our SUNBRELLA 9ft. umbrella. The color is so saturated and such a beautiful shade of blue. It simply works as it was described to and it adds such a peaceful look to our patio. We would recommend it to anyone who is in need of an umbrella. It is worth the price. July 30, 2015
Rated 5 out of 5 by Met my expectations The color Turquoise was perfect. The size is perfect. I bought an 80lb umbrella stand to put under the table. Added great stability. I love it July 20, 2015
Rated 5 out of 5 by Love the fact that you can remove the umbrella and wash it. Also like the crank to open, rather than the draw strings so many umbrellas have. Love this umbrella. I purchased two last year and another one this year when they went on sale. July 13, 2015
Rated 1 out of 5 by Horrible Quality I loved this umbrella when I first received it, the key word FIRST. It is now a couple years later and it has not lasted at all! I have only used this at most 5 times because wanted it to last a long time. We put it up for special occasions only. The fabric is not durable and torn and the frame bent. When it is not in use it is in a garage on a shelf so it has no outdoor elements to deal with and has not lasted. We even use the baluster table to put it in and the frame bent. I have not been able to use it this summer/spring at all, it just sits in my garage. A friend was going to order two and I recommended she not because of the lack of durability. June 29, 2015
Rated 5 out of 5 by 9" Sunbrella umbrella: I was a tad hesitant at first when I saw the umbrella came in two boxes. Yes, you need to attach the umbrella to the pole....and it was very easy! The color, beige, is perfect and our monsoons have arrived here, including lots of wind. The umbrella has not budged an inch! I love it and plan on purchasing another for over our BBQ area. Thanks Ballard! June 28, 2015
Rated 4 out of 5 by Great umbrella and sun coverage! We love the umbrella. Easy to assemble, durable fabric, strong pole. Tilt feature is easy to use. So far, color-fast despite very rainy spring. Only complaint was the delivery. Product was back-ordered and the order must have been filled through another vendor. Our name and address were relayed incorrectly, so the product could not be delivered to the correct location. Amazingly, UPS figured out who the delivery should go to despite the errors, but I had to go to a UPS warehouse facility to pick up the umbrella. Ballard, please relay delivery information accurately to your vendors! June 25, 2015
Rated 5 out of 5 by Beautiful and sturdy This is a very sturdy product. I expect it will last for years, and I plan on purchasing another for my very sunny South Carolina pool deck! June 19, 2015
Rated 5 out of 5 by Love it love this umbrella! It looks so nice with our new furniture. High quality. Easy to use. Couldn't be more pleased! June 11, 2015
Rated 5 out of 5 by Perfect! I waited a year before buying this umbrella because it is a little on the pricey side. However, I was throwing a graduation party and thought it would be perfect. Suffice it to say that I love it and only regret not buying it last year. The colors are wonderful as well as the bronze on the pole. I would highly recommend this product! June 11, 2015
Rated 5 out of 5 by Looks beautiful and provides lots of shade! This umbrella is wonderful. It provides plenty of shade for our large outdoor dining table and the tilt feature is great for angling as the sun moves throughout the day. It looks stunning with the bright blue color and the bronze pole. Overall very happy. Planning for another one for our lounge chairs. Looking forward to seeing how this holds up against the hot and rainy Florida summers. Love this item! May 28, 2015
Rated 1 out of 5 by white sunbrella fabric doesn't come clean I bought white sunbrella cushions and in two weeks they were already showing dirt spots that wouldn't come out with soap and water sent the unbrella back for black very very disappointed with the cushions May 16, 2015
Rated 5 out of 5 by Great umbrella The fabric is beautiful and sturdy. This umbrella is a beautiful addition to our poolside furniture. November 8, 2014
Rated 4 out of 5 by I like the color and construction This seems to be a good product, though I did have to wait for over 7 weeks for the umbrella because I had asked for a black pole for it to match my black patio table. My only worry is that the fabric at the top of the pole where the finial goes has only a little overlap and no seams, so I hope that it doesn't unravel next year. That would leave a hole at the top. October 7, 2014
Rated 4 out of 5 by Good umbrella/have to put together yourself The umbrella is really pretty (green/cream stripes) and goes with pillows we bought two summers ago. The quality is very good. I was quite surprised when we received the fabric one day and the frame the next. You have to put the whole thing together yourself. Luckily, it didn't take more than 10 minutes to do but since the shipping was over $25, I felt like I shouldn't have had to put it together myself. October 3, 2014
Rated 5 out of 5 by Great quality I have only had the umbrella for a few months but love the quality of the materials and how easily it operates. The auto tilt feature is very helpful in getting the right angle without reaching up to the top of the umbrella since it is a large table. I like the added feature of a strap to tie the umbrella down when not in use so the wind doesn't force it open or damage it. A great investment that should last many years. October 2, 2014
Rated 5 out of 5 by Fabric is GREAT! LOVE, LOVE, LOVE the fabric, Spa color and size of the umbrella, which is perfect for my patio! It took Yankee ingenuity to get the fabric on the frame, but once it was done the umbrella was fabulous! The Spa color brings a feeling of tranquility to the patio area. Highly recommend! September 27, 2014
Rated 4 out of 5 by This product is very classy looking as well as functional! The umbrella is exactly as advertised, I love the brown/sand stripes. The Sunbrella fabric is one of the reasons I purchased it as we live in CA and I needed something that wouldn't fade from being in the sun most of the year. Initially we were sent the wrong extension pole for the umbrella and it would not fit into the slot which was very frustrating for my husband! However after contacting Ballard they sent me a new umbrella at no extra charge and it had the correct pole. I gave it 4 stars only because of the wrong part in the order and the extra wait for the new umbrella. August 28, 2014
Rated 4 out of 5 by Returned item because the color wasn't what I expected. It was an excellent purchase for the price. I wish that there was another in a different green sunbrella fabric. I would buy it again. August 23, 2014
Rated 5 out of 5 by Met all expectations!! I was pleasantly surprised that my purchase perfectly matched my outdoor furniture and it was so easy to install! August 16, 2014
Rated 5 out of 5 by Easy to tilt Very nice looking and super easy to tilt (just crank the handle)- Very pleased with our new umbrella. August 7, 2014
Rated 5 out of 5 by Great umbrella It arrived quickly. Assembled very easily. Price point was great. And it is beautiful. Can't ask for more. August 2, 2014
Rated 5 out of 5 by This product can be customized Love the colors and ability to choose pole color. Originally I was told that the fabric choice was on back order until August. Much to my delight the umbrella was delivered much sooner! Thank you Ballards. July 17, 2014
Rated 5 out of 5 by Beautiful Ballard's I love the quality. Mechanism to open/close works beautifully. Easy and flawless assembly. July 8, 2014
Rated 5 out of 5 by Tricky to tilt Tilt mechanism a bit stiff, it was hard to get the right angle, but very secure. Well made and nice material July 7, 2014
Rated 5 out of 5 by Worth the price I bought two of these umbrellas and will likely purchase one or two more. They look terrific and seem durable. I've only had them for a few weeks but they've seen some really tough weather already and are holding up beautifully. They were very easy to assemble too. July 6, 2014
Rated 5 out of 5 by 9' auto tilt striped umbrella and stand Absolutely love this product. I purchased the striped umbrella to compliment the colors I have on my water view deck. The heavy umbrella stand is the perfect weight to hold the umbrella, especially if an unexpected thunderstorm on the river comes up. July 2, 2014
Rated 5 out of 5 by I love the auto tilt It was worth the wait! I see why this umbrella is so popular, easy auto tilt is perfect. July 1, 2014
Rated 5 out of 5 by Sturdy, Easy to Assemble and Use and Beautiful Umbrella This umbrella with crank is just the right size to provide shade and is beautiful. It comes in two easy pieces and canopy goes on with out any problems. The crank opens the umbrella to it's full upright position and simply continue to crank it and it will tilt with ease. Reverse the crank and it goes back to straight up and down position and then lowers. Worth every penny. We chose the red Sunbrella canopy and are really happy with the quality. June 30, 2014
Rated 5 out of 5 by The product is exactly as advertised. The product arrived quickly and was exactly as I had imagined. It took a few minutes to put together. No problem!! It looks great and the tilt is easy and perfect!! June 27, 2014
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Product:FO062-9\' Auto Tilt Umbrella

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