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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Lighting
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6-Arm Talia Chandelier 4.8 5 115 115
Nice traditional chandelier I purchased this for my dining room. I wanted a chandelier that was traditional but not too formal. The antique bronze fits my decor very well. Assembly was easy, but I did have an electrician install to be sure it was done correctly. My only comment is that the bronze finish is rather dull; I wiped it with a soft cloth dipped in mineral oil to give it a bit of a sheen. November 29, 2012
Great Value and Versatile I returned a chandelier I bought for $100 more than this one because it was just too modern. This is a great balance, doesn't look outdated but will fit with conservative decor. I didn't get any shades so it does need a dimmer switch. But I love it. Was easy to install. I use it in the kitchen over the table but would easily work in the dining room too. Very versatile. February 4, 2012
Perfect chandelier for my space This is the perfect chandelier for my space. I looked for quite awhile to find the right one without breaking the budget. It looks like a much more expensive fixture. I had it hung by a professional with no problems. It is elegant without being over-the-top. I have added shades and may get some of the magnetic crystals to dress up my dining room more for the holidays. November 25, 2011
Beautiful simplicity I had ordered this in cream for my home in California for my French style sitting room, and absolutley love the simple elegant style. My Mother in Ohio needed an update in her entry way and I suggested this in the bronze. My Father and she loved it and installed it right away! They sent me photos and I agree it looks great there as well! Ballard never disappoints! October 4, 2012
great look, decent quality Love the look of the chandelier. Wish quality was a bit higher. It shipped with arms folded out so we had to pull and straighten them and some were difficult to get completely in line with each other. The bottom cover of chandelier is a little off and the plate where the arms connect sits a little high on one side. Overall, worth the investment. January 2, 2012
Well made and with a soft natural bronze finish I am updating the look of my home and found the Talia chandelier the perfect transitional look for my dining room. It takes a classic look and combines it with a contemporary finish, the results are lovely! August 18, 2011
The chandelier is just perfect! I had seen that chandelier in your catalog for years and had always liked it. I recently moved to a smaller home and the minute I walked in I thought about the chandelier...much to my surprise you have Document shades, which are perfect for my style. And the crystal drops...the whole thing turned out perfectly and the price was fabulous, September 4, 2011
Stunning Light We actually have two of these -- one in our kitchen and the other in our dining room. I've dressed the one in our dining room with some really pretty shades...just adding something like makes it look like a completely different light. Overall, beautiful quality -- even our electrician commented on how nicely packaged everything was! June 3, 2011
Nice chandelier I replaced the old 70's chandelier that was in the house to this contemporary one. It looks really nice because it is the perfect size for our table. (Make sure to follow Ballard's recommendation of how big it should be and the distance from the table.) I'm positive that it will look even better once I order the chandelier shades. September 22, 2011
Perfect! We love the 6-Arm Talia Chandelier. We wanted a light over our kitchen island that was simple yet elegant & this fit the bill perfectly. I love that you can dress it up with shades or garlands or just leave it as is. Our kitchen has a french country feel but this chandelier would work in any style room ~ very versatile & timeless. December 7, 2011
Beautiful in the dining room! I purchased the 6 arm Talia chandelier in bronze to replace a very dated brass one that sorely needed a makeover! I also purchased the coordinating shades in the Document pattern and am extremely pleased with both! Shades are very well made with no rough edges or misaligned pattern. Very easy to switch out and looks so beautiful! September 4, 2011
Excellent purchase We wanted a new light fixture over our kitchen table and this is absolutely perfect. I purchased the burlap shades and they complete the look. It's an exceptional value for the look, presence, and quality. I assembled the chandelier and my husband installed it, all without any difficulty. Very, very pleased with this purchase. November 3, 2012
Better than expected I was replacing a very dated brass chandlier in the dining room of my new home. I love the elegant yet casual look of this. I paired it with the linen shades in the grass color. It looks great. I may even add the crystals to it. It was easy to assemble and went up easily. And, to sweeten the whole thing, it was on sale!!! September 8, 2011
Classy piece at a great price This is by far the prettiest chandelier I have seen while looking at many chandeliers for our new dining room. It fits many different styles of decor and is sold at a great price. I suggest ordering it with the chandelier shades. They look pretty during the day and cast a warm, beautiful light when on at night. May 12, 2012
Beautiful - AWESOME value!!! Exactly as pictured, this is a lovely chandelier! We had an electrician do the installation (we're NOT DIYers!), and added a dimmer which assists controlling the ambience. I had to talk my husband into this purchase, but he now loves it as much I do! I've shopped around, the price is an outstanding deal! January 24, 2012
What a change! My electrician has just installed this fabulous chandelier!! I am beyond excited, as it is just beautiful, it also replaced a ceiling fan. My breakfast room is now a joy to look at, and dine in, too! It has to be one of the best bargains I have ever come across. Thank you, Ballard Designs! April 26, 2012
Simple...Elegant...SUPER FAST SHIP!!! I ordered this on Tues night and had it on Thurs! I could not be happier! It is really worth every penny and looks great in my dining room. I ordered the copper silk shades..wanted gold but they were backordered til Jan. Copper looks better than I thought. Very pleased with this purchase. December 18, 2012
Love the look This is just what I wanted to put over my kitchen table. It may be a little large (probably could have gotten by with the 3 arm smaller one) but I think it looks nice. I plan to get shades for it soon. I think they would add some color to my room and make it feel a little more casual. April 3, 2013
I love the chandelier I love the color that I picked out. I know that it comes in the six light and the nine light which are beautiful and high standard. I have compared them to many other chandeliers and I couldn't beat the price. Your home shipping delivery surprised me. It was there right away. January 19, 2012
Looks a lot more expensive than it is! This fixture is stunning! I followed design direction for fixture size as related to ceiling height, size of room and table. I like it better with shades, which gives a little more weight to the look, but either way, it is beautiful. I am a very satisfied customer. October 25, 2011
Great Thsi arrived yesterday and I hung it this am in my informal kitchen eating area. Easy to install, took about an hour, looks great, very good quality for the price. I purchase the cream color and purchased the linen shades in mustard and love it! April 3, 2012
Simply beautiful... I purchased the petite for my foyer and 6 arm for my dining room, they are gorgeous and affordable. Both chandaliers are light weight but very well built. I am completely thrilled with my new fixtures, what a difference a simple change makes!! August 24, 2011
Positive on all counts. Easy assembly. Attractive piece. I have received many compliments on this chandelier. It looks great in my dining room and manages to blend in with the decor. I hope to order other items from Ballard Designs. Thank you for being so helpful. September 27, 2012
This product looks beautiful! This is the second Talia Chandelier I have ordered, we moved and of course could not take it with us, so just ordered another one! Love it, looks beautiful over our breakfast table and really looks pretty decorated for Christmas! December 14, 2012
Perfect light!! This light is the perfect compliment to my decor. I love the great selection of shades for it. One can easily change out the shades for a different look. The light is not heavy which worked perfectly for our situation. November 12, 2011
Beautiful lighting fixture The 6-arm Talia Chandelier is beautiful. It was easy to install, too. For the price, the look is amazing. We are going back and forth about purchasing shades. We love to see the bulbs when we set the dimmer to low. December 15, 2012
Great piece This six arm firs nicely over my kitchen table. It is simple and blends well with the eclectic decor in my room. Only draw back is that it came in a lot of pieces, but I did not have to put it together! I love it January 4, 2012
Excellent purchase I was very happy when I received my chandelier. The quality was excellent. I ordered the shades in red and they match my decor very nicely. I have purchased items before and always have been satisfied. Thank you October 18, 2012
Great Value!! I love the Talia Chandelier. It's the perfect size for my table. It's great with or with shades. Perfect for any setting. Was amazed at how fast it was shipped. Price was better than anywhere I shopped locally. December 31, 2011
beautiful....even more than expected! I love the quality and loojk of this light. It is absolutely perfect in my dining room! I cannot wait to order another for my living room....Ballard quality exceeds even high end lighting stores I shopped in! June 15, 2011
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