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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Claire 6-Arm Grande Chandelier 4.9 5 123 123
Lovely! This chandelier has just the right level of detail to be interesting without being overwhelming. I love it. November 29, 2012
Exquisite I already had the petite chandelier in my kitchen and now wanted the larger one to replace my dining room fixture. Looks fabulous and also purchased light shades to give it a different look. Highly recommended! November 10, 2012
Beautiful Fixture! I am very happy with the chandelier. The quality is excellent and it looks wonderful in a smaller dining setting. I highly recommend it! November 16, 2012
Love this Fixture This is a beautiful fixture. I hung it over my kitchen table and it changed the whole feeling in the room. A beautiful product, very well priced -- I would actually say inexpensive! It was packed well for shipping. November 7, 2012
delivery! We were so impressed with the great care taken in packing my purchase! I was concerned when placing the order. It was such a delicate chandelier, I could not imagine it arriving without something being wrong with it. To my delight it arrived standing straight up as if hanging, surrounded by a metal framed cube holding it perfectly in place. Now that it is up the complements have not stopped! thank you September 26, 2012
Elegance at an affordable price This chandelier delivered everything I asked for and more. The color is perfect - an antiqued gold - and it imparts such an elegant ambiance to my dining room. It arrived in perfect condition and to date I am completely satisfied with my purchase. October 1, 2012
Love this chandelier Have it in my 2 story foyer, and it's just perfect. Put a dimmer switch on it, so I can adjust level of light. The glass gems add a bit more sparkle - just perfect!! October 4, 2012
Pretty addition to my breakfast room I've wanted this particular chandelier for years, but had no room for it in my previous house. When I moved into my current house, one of the first things I bought was this chandelier. The price cannot be beat - the chandelier looks a lot more expensive than the $299 I paid. I dressed it up with linen shades and a silk cord/chain cover from Ballard, which softened the overall look. The reason I gave it a 4-star rating instead of 5 is that the "stems" where the crystals are attached appear "glued on," which I would never have noticed without actually looking at it in person. Other than that, I'm very happy with the quality and the look of the chandelier, a perfect addition to my sunny breakfast room. October 5, 2011
Great Value, Great Look This light fixture is beautiful. I got it for my bedroom and it is perfect. July 9, 2012
It fits perfectly in my dining room! I love my new chandelier which I bought in the darker color. I couldn't pass up the great value along with a great new look. My old brass chandelier was making my D/R look tired; the new one brings my room back to life. The packaging was superb even though one small branch had broken off. No one can notice it so it was no big deal. I would highly recommend this chandelier to anyone. A friend bought the same one in a different color and hers looks just as great. March 19, 2012
Just perfect! I had watched this particular lighting chandelier for 3 months trying to decide on the best size for my room. The 6 Arm is just perfect. I read the reviews from others. Mine arrived perfectly packed with no problem with crystals or leaves. I LOVE IT!! May 28, 2012
an incredibly beautiful lighting fixture I redcorated my dining room and wanted the perfect fixture to finish it. I've never ordered a chandelier from a catalog before, but I loved the pictures of this piece and hoped it would live up to them. It not only lived up to them but exceded them. It is stunning. How it was shipped, suspended in the box, was much appreciated by my electrician. He was expecting to have to assemble the chandelier, but that was completely unnecessary. It took only minutes to hang it. I thought it might need chandelier shades for the arms, but I wouldn't use them. The light needs to reflect directly off the crystals to show how beautiful the chandelier is. October 20, 2011
Chandlier Arrived in timely manner and it is beautiful. Was impressed with the way it was packed from a suspended metal frame, very secure. Would recommend your products to anyone. May 16, 2012
Beautiful This chandelier is just beautiful. I've been looking for a couple of years for just the right one, and I'm so glad you now carry this in silver. Just perfect! May 15, 2012
Fabulous find! I had my eye on a chandelier from another company that was $2,400!! My designer suggested the Grande Claire and it is the perfect compromise. It looks so much like the more expensive fixture but at a much better price. Our master bath has vaulted ceilings and it is gorgeous in there. March 26, 2012
Extraordinary! I've coveted these fixtures for some time and jumped on the chance to buy two when a great sale came along. The products are gorgeous, as I knew they would be. The HUGE surprise came in the extraordinary care with which they were packed for shipping. A metal frame, the perimeters of which were custom fitted to the shipping carton, interlaced with twine holding the fixture in position within the box guaranteed delivery of a beautiful - INTACT - fixture. Huge, huge kudos to the S&H guru who came up with this process. November 12, 2011
Enough bling without going overboard! I love my new chandelier! The color looks more black than bronze, but the crystals add just enough sparkle when they catch the light. It arrived so well packaged and it gave me a great idea to use the same packaging to store my old chandelier while it looks for a new home. Ballard Design is my new favorite catalog/website. I've recommended your site to several friends. Looking forward to working with you again, as I work my way thru the house doing upgrades. Ciao, G December 16, 2011
This is a beautiful chandelier. This fixture is even prettier in person. It casts a lovely light with the crystals. I also bought the ivory silk shades for it and it makes the chandelier look even better. We were SO impressed with Ballard (first time ordering). The merchandise came very quickly and this particular item was packaged so well! On a metal rack and tied down all over in a strong box. This fixture is worth every penny. I've seen the same thing elsewhere in a store for twice the price. December 3, 2011
Lovely Chandelier I have always loved this chandelier, but didn't have anywhere to put it. I had a light/fan above my bed, which quit working, so I knew what was replacing it! I called Ballard, placed my order, and it arrived a few days later. The best part was it was on sale! It looks so beautiful in my bedroom, I have high ceilings, French toile wallpaper and antique furniture. It looks Gorgeous. Makes my bedroom complete. Thank you Ballard Designs for your wonderful products. December 2, 2011
phenomenal This chandelier is one of the most beautiful I have ever owned. It has an elegant yet organic feel and is the star in our dining room. I often walk into the dining room just to look at it. It's on a dimmer and looks stunning at any light level. March 20, 2012
6 arm chandelier I really love it. I was impressed on how well packaged it came. The electrician who hung it thought it was great and took the catalog to show his wife and brought his mother-in-law over to see it. A great product. March 18, 2012
Grande Claire Chandelier Love the workmanship and especially the bling, all the crystals sparkle in the light. Every guest comments on how great it looks. I am very happy with everything about it. March 19, 2012
Elegant We are so pleased with our Claire Chandelier. It is a graceful ,elegant compliment to our new home. The Etruscan Gold finish blends perfectly with our other decor. March 19, 2012
Excellent buy This product is an excellent buy, particularly for the price. It looks great in my room. The color is less gold looking than the catalog, which is good for me. March 18, 2012
I am thrilled with this purchase! I considered purchasing this item for over one year. Every time I received a catalog I made a mental note to place the order but never did. Finally I did so and wow, am I glad! The chandelier is well made and just perfect for my dining room. It is so nice that a friend of mine asked if I would mind if she bought the 9 arm version for her home. She did so and is as pleased as I am! November 30, 2011
This unique chandelier was remarkably packaged. I had viewed the chandelier in the catalogue many times but after I actually saw it in a nearby store I knew it was what I wanted in my new home. It has a unique design that reflects a certain "lightness" and the leaves and crystals added to the theme I desired. The most remarkable part was the extraordinary frame to which this delicate chandelier had been fastened. It took quite some time to remove the chandelier from the frame but not a single delicate leaf nor crystal had been bent, broken or damaged in any way. I certainly applaud whoever designed the frame. March 16, 2011
Beautiful Chandelier This chandelier looks beautiful right out of the box. I could have purchased a similar one for a few dollars less, but I would have had to put all the crystals on myself. Saving the few dollars was not worth it to me. This comes in a frame that protects it, and everything arrives at your door in perfect condition ready to be hung, and the quality of the fixture is excellent. You get what you pay for. I would buy another chandelier from Ballards because of the quality of their merchandise, and service. July 10, 2011
Understated elegance I have been searching for the perfect chandelier to dress up my dark home office. The bronze color of the Grand Claire Chandelier blends perfectly with my mahogany desk and cabinets, and the leaf design fits my garden design business. There is just enough crystal to make it dressy, but not over the top. With the 6 bulbs, now I can see! December 5, 2011
Not your typical chandelier I needed a change in lighting for the holidays and only the bronze was available. I think I might have liked the gold better than the bronze, but it has grown on me, compliments my decor and I've received several compliments on it. January 5, 2012
Just what I wanted Prompt delivery, carefully packaged, excellent value for the price. Works well for traditional, transitional settings. Am contemplating the smaller one for over a kitchen island. January 9, 2012
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Product:LC212-Claire Chandeliers