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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Claire 9-Arm Grande Chandelier 4.8 5 340 340
Just what I wanted Prompt delivery, carefully packaged, excellent value for the price. Works well for traditional, transitional settings. Am contemplating the smaller one for over a kitchen island. January 9, 2012
Charming and Perfect My husband and I could not be happier with this chandelier... we have the medium size as well and they are the perfect compliments to our living room and entry hallway. The packaging was like Fort Knox - very impressed with how they ensured all the delicate vines were protected! November 5, 2011
Love this chandelier! This chandelier is lovely. I ordered the etruscan gold which is a dark, antique gold, just as I was hoping it would be. It is lovely and perfect for my dining room. Really just what I wanted and for a great price. The 6 arm is a very generous size also. November 9, 2011
Beautiful chandelier This chandelier arrived very quickly. The chandelier came in a metal frame and was very well-packaged. It looks amazing. What a beautiful, high-quality chandelier!! December 31, 2011
Gorgeous Addition to Dining Room! This chandelier is a perfect fit in my round dining room with rock walls. It looks great without the shades, too! My ceiling was pretty low so I didn't use the chains - it still looked very nice. What a great item on sale!!! THANKS BALLARD!!!! November 11, 2011
This product is somewhat unique and offers me a touch of elegance above a large kitchen island. I absolutely love it!! I love, love my new chandelier!! It has been installed for about a month now. I have gotten many compliments and even had one person ask me if I would mind if they purchased the same item! December 16, 2011
love it we haven't had it installed yet but it looks great and I was very impressed with how you shipped it with a metal frame to hang from and protect it. January 6, 2012
Beautiful fixture I haven't had the electrician out to put it up for me but I opened the box and checked it out and it really is stunning. Can't wait to see it over the table! December 23, 2011
Elegant and classy!!!! Extremely satisfied!!!! The Claire Petite Chandelier is extemely elegant and adds the perfect touch to my foyer, and that it is the perfect complement to the Grand Claire Chandelier which I have in my dining room. November 27, 2011
This chandelier is as pretty as the picture. This chandelier is everything it says it is! We love it. I am very impressed with the packaging and the quickness of the shipping. I would highly recommend this product to anyone. December 1, 2011
Absolutely perfect chandelier. This was absolutely the perfect chandelier for over my tub. Tons of compliments and it arrived in what had to be the best packaging I've ever seen for a light fixture. Not one little twig or crystal bent or broken! November 4, 2011
Perfect for the nursery!!! The size of the Claire Chandelier is perfect for a baby's nursery. The chandelier was delivered in a very secure container and was extremely easy to install. December 10, 2011
Love the bling,it looks better in person. I bought the 9 arm for my kitchen and the 6 arm for my guest room.I love the look,I would recommend this to anyone. December 30, 2011
Better than expected This chandelier looks even better than it's picture! It adds a nice whimsical look to my kitchen/family room area. It is of good quality and should last a long time! December 3, 2011
The Claire Chandelier is stunning! The 6-arm Claire Chandelier I purchased from Ballard Designs is stunning! It is the statement piece of my dining room. It was also easy to install. I will definitely be shopping from Ballard Designs again. November 6, 2011
Excellent Item Better in Person than in the Magazine Love this light fixture tons of compliments looks better in person than in the magazine very unique fixture really makes my dining room look awesome can't beat the price. Quality is Excellent Bea November 9, 2011
Excellent Beautiful light. Very bright light also. Perfect size. Very nicely made. I would highly recommend. December 29, 2011
Clair petite chandelier I love it. This item is the second one I bought for my master bathroom. December 27, 2011
Exclusive Eligance This is exactly what I was looking for. It will match an antique one that I have for years. This light is going in my kitchen. The only thing I was disappointed that it did not have enough gold leave on it. The picture shows it has more. It will have to do since I've had difficulty finding one to match my large chandelier. May 21, 2011
Beautiful and elegant I hung this in my dining room with the red silk shades. It is simply beautiful. Well packed, superior quality, beautiful and elegant. November 12, 2011
Gorgeous! This chandelier completes the look I wanted to create in my dining room. It was packed so well. No chance of damage. The chandelier is well made and I love the sparkle of the crystals. Fabulous! September 22, 2011
Very unique and attractive fixture for the entryway. We liked it so well we ordered the next size up for our dining room. December 1, 2011
Beautiful chandelier! This chandelier is stunning! It looks gorgeous and the price can't be beat. Shipping was fast and the packing was perfect - the electrician was very impressed! It was easy to install (for the electrician!) and I couldn't be more pleased. Makes a nice statement. June 30, 2011
The chandelier met all my expectations. I was thrilled with the 6-arm Claire Chandelier. It was packed securely, and the electrician had no problems installing it in my dining room. I already have had wonderful responses from friends and family. August 25, 2011
This lamp brought some much need pizzazz to my dining room! Perfect size and shape! I love it so much I plan to purchase the coordinating pieces! November 11, 2011
A real gem It is the talk of the town! Adds elegance to the room. And it arrived in a very well packed and protected in an impressive frame. It was easy to install. September 24, 2011
fantastic fantastic shipping, I love the chand. It is gorgeous. I want more!!! November 15, 2011
Very pretty! Came packaged wonderfully to protect during shipment. Very pleased with the look and the quality. Complements our dining room just as I hoped. September 15, 2011
Lovely Chandelier We've gotten many compliments on this chandelier and are very happy. It came very well packed but, unfortunately, one of the crystals was damaged. Nothing a drop of crazy glue couldn't take care of and I had the chandelier hung in no time. April 25, 2011
This fixture really updated my kitchen. This chandelier came packaged very carefully. Was completely intact, and easy to unpack. Was a snap to install, and looks beautiful hanging above my kitchen nook table. I chose the dark iron, and used cute little shades to dress it up. March 17, 2011
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Product:LC212-Claire Chandeliers