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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.4 out of 5 by 48 reviewers.
Rated 5 out of 5 by Perfect The best size. I placed it on a table with the presents on the floor around it. Was concerned that there might not be enough lights, but there was enough. And they were warm white. January 12, 2017
Rated 1 out of 5 by The lights only lasted one Christmas Cute little tree, but the purpose of buying prelit is for the ease of just being able to put the tree out every year and not stringing lights. I have changed fuses and changed bulbs and nothing worked. So very disappointed. December 27, 2016
Rated 2 out of 5 by Many problems It arrived in a box that had split open on the bottom, but fortunately nothing was lost or damaged. The tree itself was pretty smashed, and that isn't a major problem if you have a lot of time and a little talent to shape it up. But there are numerous manufacturing issues. Many of the tips were either split open or just weren't made properly, which resulted in a bare piece of wire sticking out. I had to use floral wire to fix way too many of these. The pinecones are crudely and hastily attached with brown wire visibly wrapped around the branches, and one of them was even wrapped around a bare bulb. I took every pinecone off, and I'll either put them back on with better care or use them elsewhere. One of the outer branches on my tree wasn't fully attached when the tree was made, and it was just hanging loose on the end of the branch--which meant another repair I had to make. Also, some of the PE tips have weird extrusions on them which needed to be trimmed off. The biggest problem though was with the upper section of the tree. It has a square plastic peg glued to a metal rod which is supposed to keep the top from swiveling, but on my tree the glue failed so the top section would turn every time I touched it. I had to get a two part epoxy in order to fix this. Other than that, the tree has a nice A-shape and plenty of branches that jut out for ornaments. The branches are thread wrapped for a more realistic appearance. I just expected more quality at this price. January 2, 2016
Rated 5 out of 5 by Beautiful small 4' tree for table in front of window. Very easy to erect and twist branches for perfect form. Very nice quality tree which I hope to use over many years to come. I received many great "wow" comments on this small tree. January 1, 2016
  • 2017-01-18 T07:34:28.593-06:00
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Product:HC652-4\' Spruce Christmas Tree

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