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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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4-Foot Spruce Christmas Tree 4.5 5 42 42
Beauty and realism I was genuinely pleased with this tree since the first day it was delivered and unpacked. It fitted perfectly in the space beneath a spiral staircase in a small house. I was happy that the tree is about eighty percent realistic polyethylene greenery. I have had so much fun decorating it. It looks great with fewer ornaments, but looks stunning when absolutely loaded! Here is a photo of my tree with a red/gold theme....enjoy! May 12, 2015
Beautiful! This little Christmas tree far exceeded my expectations. It's lush and looks very real. Only took a few minutes to assemble. I placed it in a large ceramic pot we use in the summer and displayed it on our covered front porch, decorated with white lights and a big bow on top, but I can easily see using it indoors to decorate a smaller space, as well. It looked gorgeous along with our wreaths and other décor. Wonderful quality and great value. Arrived right on time! Very pleased. Highly recommend. January 14, 2015
Exactly what I wanted Was looking for a small artificial tree at the usual stores, and was getting a bit frustrated with how "artificial" they all actually looked! Not to mention the high price tag. Decided to try online and of course my first stop is Ballarddesigns! Found this 4' gem of a tree, (with great reviews,) on sale. It arrived to a happy customer. The color and the quality make this tree look real. It's small, but I propped it up on a stool covered with my Ballard burlap tree skirt. Darling! January 8, 2015
Very nice I was a little disappointed when I opened the box and saw the tree was made from a material that resembles a rubber scrubbrush. After the tree is set-up, lit with the bright clear lights and decorated,however, it truly looks festive and real! It was perfect on a 30" table in my holiday entrance. January 4, 2015
  • 2015-07-06T07:58:34.011-05:00
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Product:HC652-4-Foot Spruce Christmas Tree
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