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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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4-Foot Spruce Christmas Tree 4.5 5 34 34
Great little tree! Love this tree...perfect size for my 850 sqft condo. Has plenty of lights and was very easy to put together. Full but able to put a lot of ornaments on it. Would definitely recommend this for anyone who wants a smaller tree (I don't have storage for anything bigger), but still has a lot of presence. I put this on a small round table to give it more height in corner of my room. January 3, 2013
Perfect size! I purchased this tabletop tree last year and love that it is so natural looking! It is very realistic and the pine cones are a nice touch if you are going for a natural decor. It was easy to assemble and I love that the branches are hinged for easy setup. I also liked the way the tree looked in the picture, so I purchased the burlap bow with red edges and tied it at the top. I used a simple strand of jeweled garland and purchased a few yards of faux crushed velvet fabric to drape around the base. I paired this tree with Ballard's Vancouver wreath which looks great for the holidays! I have been extremely happy with this tree and highly recommend buying! October 19, 2012
Just what I was looking for I saw this little tree in the 2010 catalog but by the time I ordered it, it was sold out. I was delighted to find it again this year & ordered it early. It has a nice shape & realistic branches & plenty of lights. Ballard's service was great. November 6, 2011
The most 'real' looking tree I have found! I love this tree! I am 75 years old and probably too picky for my own good. I've looked for years for a hand crafted tree of this size that I would be happy to live with, and I've finally found it! It's lightweight enough for me to handle on my own, and I think it is gorgeous.....it looks completely real, and every time I look at it I love it!! The price was good, also....... December 4, 2011
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Product:HC652-4-Foot Spruce Christmas Tree