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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 4.5 out of 5 by 46
Rated 2 out of 5 by tkltx Many problems
It arrived in a box that had split open on the bottom, but fortunately nothing was lost or damaged. The tree itself was pretty smashed, and that isn't a major problem if you have a lot of time and a little talent to shape it up. But there are numerous manufacturing issues. Many of the tips were either split open or just weren't made properly, which resulted in a bare piece of wire sticking out. I had to use floral wire to fix way too many of these. The pinecones are crudely and hastily attached with brown wire visibly wrapped around the branches, and one of them was even wrapped around a bare bulb. I took every pinecone off, and I'll either put them back on with better care or use them elsewhere. One of the outer branches on my tree wasn't fully attached when the tree was made, and it was just hanging loose on the end of the branch--which meant another repair I had to make. Also, some of the PE tips have weird extrusions on them which needed to be trimmed off. The biggest problem though was with the upper section of the tree. It has a square plastic peg glued to a metal rod which is supposed to keep the top from swiveling, but on my tree the glue failed so the top section would turn every time I touched it. I had to get a two part epoxy in order to fix this. Other than that, the tree has a nice A-shape and plenty of branches that jut out for ornaments. The branches are thread wrapped for a more realistic appearance. I just expected more quality at this price.
January 2, 2016
Rated 5 out of 5 by Sweetcake Beautiful small 4' tree for table in front of window.
Very easy to erect and twist branches for perfect form.
Very nice quality tree which I hope to use over many years to come. I received many great "wow" comments on this small tree.
January 1, 2016
Rated 3 out of 5 by RenieAL Pleased with everything except the lights
This is a beautiful tree and such a versatile size....you can literally use it anywhere. Looks great even without a lot of fluffing.
The one issue I have with it is the lights. This is just the 2nd Christmas season I've had the tree and when I put it together, one whole section of lights didn't work. I replaced the fuses as per instructions. That didn't fix it. I went through every single individual bulb in the unlit section, testing with a good bulb, and couldn't find one that would light. So, I guess the whole strand went bad. Really disappointed because the lights only last 1 year! A few days later, I noticed another section wasn't lit. And last night it was down to only the top section of lights that are working!!!!
I give this tree 5 starts for looks and ease to put together, but only 1 star for the lights. That's why I gave it a 3 overall.
I think I'm done with prelit trees. I've been burned too many times. But I've never had one go out after just 1 season like this one did.
December 22, 2015
Rated 5 out of 5 by OneHappyGal Looks so real you expect it to drop needles, but it doesn't
I just received this amazing artificial, pre-lit tree and it is wonderful.
I put it on a 24" round table that's 26" high with a red cloth to the floor, topped with a 3'x3' white lace cloth. I wrapped the stand with a hunter green cloth. The tree is decorated with a 40' gold tinsel strand & 24 shatter-proof, shiny 2" balls in red, silver & green. Added a few heirloom ornaments and a shear gold bow with red central stripe at the top.
With the tree on a table, the lowest branches are waist high. So easy to decorate -- no standing on your head to get to the bottom of the tree. Now to get a balsam wreath indoors to give the evergreen fragrance...
The only change I'd really, really, really like would be multi-colored lights.
December 3, 2015
It's holiday with a playful pom-pom attitude. Inspired by our own Audrey
Pom Pom Bedding, this whimsical Christmas Treeskirt is made of quilted cotton and finished with contrasting pom-pom trim and kantha stitching. Audree Pom Pom Treeskirt features: Coordinates with ...
The most realistic angel pine we've ever seen. Its soft, synthetic needles
have light and dark shading just like natural pine. Real pine cones complete the illusion. Hidden loops let you connect Garland strands to create long, continuous drapes.
We have the most fashionable collection of Christmas stockings south of the
North Pole. The vintage, boot-cut silhouette is hand appliqued with festive shapes and trimmed with whimsical pom-poms and our signature leopard ruffle cuff. Personalized Stockings features: Great affordable ...