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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.3 out of 5 by 25 reviewers.
Rated 4 out of 5 by Easy-peasy Low hassle small dining ensemble for daughter's first college apartment. Versatile for other uses in the future! September 10, 2015
Rated 1 out of 5 by Smelly, bad workmanship The table cloth arrived quite wrinkled with a strong chemical odor. The lining was not attached properly causing the table cloth to hang unevenly. I took it the dry cleaner to remove the awful smell and try to press it to hang properly. It took the dry cleaner five treatments before most of the odor was gone. The lining was not properly attached, thus it will not hang properly without alterations. For what it cost, I should have returned it. The lining is simply to small for the table cloth. VERY disappointed. Not the usual Ballard quality September 3, 2015
Rated 1 out of 5 by Burlap has an odor The larger round tablecloths did not fit the glass topped table- I purchased everything from this website to match. The Burlap tablecloth and the satin tablecloth were too long - I had to hide the extra length on one side toward the wall. Most disappointing was the smell that lingered on the Burlap- it smelled like rope. I had to continually refresh it with Febreeze. It was well made and the fabric was strong but bad fit! July 29, 2015
Rated 3 out of 5 by Tablecloth is too short for this table OR table is too tall for this cloth I had to cut 2 inches off the height of the legs of this table in order to make the tablecloth hang to the floor as in the picture. Fortunately, my husband is handy & had the proper power saw to do the job. He also installed the brackets to make the table more secure & stable. Cutting the legs & putting the table together took him about an hour. It also took me about an hour to iron all the wrinkles out of the cloth. With that said, after 2 hours of work, mine looks just like the picture! I really do like the finished product. January 7, 2015
  • 2015-10-09T06:31:59.740-05:00
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Product:TX035-Fringed Burlap Trio with Table, Glass & Tablecloth

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