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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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30" Terrific Trio with Ballard Essentials Tablecloth 4.8 5 22 22
Nice I bought the 30 inch Trio which is the table, glass and tablecloth. The table comes in pieces and is very heavy. I should have had help to assemble the pieces. Make sure you assemble it very near where you want the table to be placed. I had trouble seating the table top on the "legs" to have it not wobble but once the table was together it was very sturdy. Even the glass top was a little heavy which is a good thing. I bought the natural burlap tablecloth which is a huge piece of fabric. Make sure you like the look of burlap(I do) I may decide to add a short fabric "topper" to break up the burlap. It also has the unique smell of burlap which will maybe fade some day. The tablecloth came very wrinkled and the lining makes it difficult to spread over the table. Again, the need for an extra pair of hands and a trip to the cleaners for pressing. Make sure you pay attention to sizing-the 30 inch table is very large and sits out a good distance from the wall. You need to have plenty of room for this. I also purchased a 72 inch chocolate burlap tablecloth which I could use right out of the box. It's really good looking and the color is a deep brown.Very nice. The delivery was very fast and these heavy pieces were well packed and arrived intact. Overall, a great first experience with Ballard. I have already ordered another item online. December 17, 2011
Looks great in our bedroom When I ordered this table it was on back order and it had a month and a half before it was to be shipped, but it came a month before it was scheduled to! It looks great as a night stand for one side of our bed. The table cloth is made of good quality fabric and the glass is thick and sturdy. A solid piece of furniture with lots of room for lamp, clock, books, tissues and much more. March 16, 2011
Love my trio! The 30" trio fits perfectly next to the queen bed in my guest room. The table cloth is a great weight and has a good drape. The table top is a generous size for a lamp, books and all things necessary for a gracious look. Love it! May 17, 2011
Great product Sturdy, solid. And the tablecloth, we chose the linen, is very well made and fit perfectly. The only confusing thing was that the glass arrived in another package as well as the tablecloth. For a couple of hours I was concern if we were missing something. Is note on the table package that the tablecloth goes by themselves, but not the glass. February 2, 2012
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Product:TX031-30 inch Essential Trio

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