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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Outdoor Chair Cushion with Knife Edge Welts - D 3.6 5 14 14
BEAUTIFUL, COMFORTABLE CUSHIONS! Very comfortable would have given 5* except for the cushion - cover excellent - cushion not so much. Cushions are highly absorbent so if you leave them out in the rain it can take a very long time for them to dry out. Ours took almost a full week. I bought four of these so we are really pleased with how they look and feel. But if you don't want them to feel wet and there is a chance of rain bring them in! June 23, 2012
so pretty! These cushions are great quality, beautiful and comfortable! They look just like they do in the photos. I put them on black iron chairs in my courtyard and they instantly added a pop of style! May 13, 2011
Too thin and not right measurement I agree they were too thin... 2.25". Still, in this case it was dense, but b/c I had gone through a couple of sizes I saw first-hand that that is not consistent. The previous (wrong) size I had ordered was flimsy and I could indeed feel the underside (metal bars in this case) of the chair seat. I had been disappointed but trudged on. In addition, I had high hopes that this was *finally* the correct size since I finally realized my old cushions were indeed this same (subtle) shape. Well, I think they would be if they were the size listed. 21"? No...20". 18.5"? No...18" in the middle...the longest part, 16" at the edges. I really wish they would combine all reviews for these cushions, because now I've popped around and I see that some reviews are great, and I believe them. Some are just what I'm saying right now. And since I've now gone through 3 sizes, I know that both can be right. There is no consistency. It's hit or miss. June 25, 2011
Great to look at as long as you dont sit on them I have had these cushions for three weeks - fit perfectly on the chairs in my lanai. Look Great - However, they loose shape right away - Indent in seating area - box edge out of shape - feels like foam insert is coming apart. These should been made with a better fill or even had a zipper where cushion insert could be replaced with a better one. Worn appearance over time, understandable: but within a few weeks, unacceptable. February 28, 2013
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Product:FC114-21" x 18 1/2" Replacement Cushion - D